Patient Service Specialist, Whitman Primary Care, 40 hours at Boston Medical Center Corporation

Camden, New Jersey, United States -

Full Time

Start Date

Immediate

Expiry Date

14 Feb, 26

Salary

21.15

Posted On

16 Nov, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Communication, Interpersonal Skills, Microsoft Office, Word, Excel, Outlook

Industry

Medical Practices

Description

POSITION SUMMARY: Under the direction of the Practice Manager, the Patient Service Specialist is responsible for coordinating all the functions and activities related to patient access including, but not limited to: front end customer service, patient registration, insurance/coverage verification, appointment scheduling, charge entry, billing and managed care, and a variety of administrative duties in support of department (handling phones & mail, filling out forms, filing, photocopying, faxing, preparing letters, reports, etc.). Position: Patient Service Specialist, Department: Whitman Primary Care Schedule: Full Time, 40 hours ESSENTIAL RESPONSIBILITIES / DUTIES: Answer calls and routes telephone calls appropriately; take messages, follows through with each message, ensuring that the appropriate physician/staff member receives the information. Provide routine information to callers and gives only authorized advice from providers. Own a practice workflow selected by manager (e.g., pre-visit planning, workflow dashboard management, charge entry, claim management, clinical inbox management) Create patient cases and document telephone calls and messages into Athena or other EMR. Schedule patient appointments and appropriate testing for patients as requested, including scheduling specialty appointments/testing as required. Follow scheduling notes and direct schedules patient visits in other BMC practices as advised. Register patients in EMR and verifies information including demographics and obtain accurate health insurance information. Perform pre-visit planning daily for all upcoming scheduled appointments to include running insurance eligibility. Obtain prior authorizations and/or insurance referrals as per practice need. Collect required insurance co-pays from patients including any prior balances. Perform outreach to select patient groups as directed for patient care and quality measurement/guidelines. Place administrative supply orders. Follow up with providers on missing slips and creates claims in the medical record system. Work assigned revenue cycle buckets as directed. Manage and process invoices as directed with Accounts payable. (The above statements in this job description are intended to depict the general nature and level of work assigned to the employee(s) in this job. The above is not intended to represent an exhaustive list of accountable duties and responsibilities required) JOB REQUIREMENTS REQUIRED EDUCATION AND EXPERIENCE: High school diploma and at least two years of experience as a Medical Secretary, or equivalent combination of education and experience, required. PREFERRED EDUCATION AND EXPERIENCE (If none, please enter “N/A”): N/A CERTIFICATIONS, LICENSES, REGISTRATIONS REQUIRED (If none, please enter “N/A”): N/A CERTIFICATIONS, LICENSES, REGISTRATIONS PREFERRED (If none, please enter “N/A”): N/A KNOWLEDGE, SKILLS & ABILITIES (KSAs) (If none, please enter “N/A”): Excellent customer service, communication, and interpersonal skills required. Ability to work independently with little supervision. Microsoft Office, Word, Excel, and Outlook. Compensation Range: $15.14- $21.15 This range offers an estimate based on the minimum job qualifications. However, our approach to determining base pay is comprehensive, and a broad range of factors is considered when making an offer. This includes education, experience, skills, and certifications/licensures as they directly relate to position requirements; as well as business/organizational needs, internal equity, and market-competitiveness. In addition, BMCHS offers generous total compensation that includes, but is not limited to, benefits (medical, dental, vision, pharmacy), discretionary annual bonuses and merit increases, Flexible Spending Accounts, 403(b) savings matches, paid time off, career advancement opportunities, and resources to support employee and family well-being. NOTE: This range is based on Boston-area data, and is subject to modification based on geographic location. Equal Opportunity Employer/Disabled/Veterans According to the FTC, there has been a rise in employment offer scams. Our current job openings are listed on our website and applications are received only through our website. We do not ask or require downloads of any applications, or “apps” job offers are not extended over text messages or social media platforms. We do not ask individuals to purchase equipment for or prior to employment. Working at Boston Medical Center is more than a job. It’s a chance to make a difference as part of our mission to provide exceptional and equitable care to all. As a nationally-recognized leader in health equity, nursing, initiatives to combat climate change, and many other areas, BMC is dedicated to improving the health of our community in Boston and beyond. BMC’s mission to provide exceptional care without exception extends to our employees, and we have been recognized as a top employer and best place to work. A strong sense of teamwork and support for our staff are the bedrock of BMC, as we know that we can only provide exceptional care to patients when our staff are cared for too. Boston Medical Center is an equal employment/affirmative action employer. We ensure equal employment opportunities for all, without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity and/or expression or any other non-job-related characteristic. If you need accommodation for any part of the application process because of a medical condition or disability, please send an e-mail to Talentacquisition@bmc.org or call 617-638-8582 to let us know the nature of your request. Boston Medical Center participates in the Electronic Employment Verification Program. As an E-Verify employer, prospective employees of BMC must complete a background check before beginning their employment at the hospital. BMC requires all staff to be vaccinated against COVID-19 and flu, as well as receive a booster dose of the COVID-19 vaccine. According to the FTC, there has been a rise in employment offer scams. Our current job openings are listed on our website and applications are received only through our website. We do not ask or require downloads of any applications, or “apps” job offers are not extended over text messages or social media platforms. We do not ask individuals to purchase equipment for or prior to employment. To avoid becoming a victim of an employment offer scam, please follow these tips from the FTC: FTC Tips

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Responsibilities

The Patient Service Specialist coordinates functions related to patient access, including customer service, patient registration, and appointment scheduling. They also handle administrative duties such as managing phone calls, processing invoices, and ensuring accurate patient information.