PATIENT SERVICE TECHNICIAN at Stance Health Solutions

Tustin, California, United States -

Full Time

Start Date

Immediate

Expiry Date

17 Apr, 26

Salary

0.0

Posted On

17 Jan, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Equipment Delivery, Patient Education, Regulatory Compliance, Territory Management, Technical Knowledge, Quality Improvement, Preventive Maintenance, Problem Solving, Administrative Skills, Sales Skills, Driving, Oxygen Systems Maintenance, Equipment Repair, Record Keeping, Communication

Industry

Hospitals and Health Care

Description

Description Position Overview Work Schedule: Monday to Friday 2:00pm to 10:30pm The Patient Service Technician uses sales, service, and educational skills to ensure safe delivery, setup, and use of the equipment and provides exceptional customer service for SG Homecare in the community. This position requires extensive driving on the road. Essential Job Functions Delivers and sets up required equipment in the customer’s residence or healthcare facility Educate customers in the proper use and care of respiratory and durable medical equipment. Complies with all applicable company policies and procedures. Develops and maintains working knowledge of: Current Home Medical Equipment (HME) products and services offered by SG Homecare All applicable governmental regulations Manages his/her territory to reach service goals and delivery of equipment and oxygen, as required, in accordance with industry standards and applicable governmental regulations including US Dept of Transportation (DOT) and US Food and Drug Admin (FDA) guidelines. Completes written patient visit reports, following setup and follow-up visits, as required. Assists in resolving customer equipment problems. Fulfill administrative needs and process all orders in a timely, accurate manner. Promotes services and products to referral sources in the community, as appropriate. Develops technical knowledge, as appropriate, of the HME or respiratory products and services provided by SG Homecare. Assists with the implementation of quality improvement to meet company, state, and federal standards. Maintains home oxygen systems through regularly scheduled visits to customers Performs routine preventive maintenance and simple repairs on equipment, as required in accordance with SG Homecare policies. Reports equipment hazards and/or product incidents as required in accordance with company policies and procedures. May be required to clean, disinfect, and assist with equipment repairs. Ensure that the vehicle is always fueled and ready for use Keep mileage records and repair records up-to-date Ensures all serialized equipment is properly delivered and tracked for inventory control purposes Other duties as assigned Must participate in mandatory on-call and call-back program to respond to emergencies NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties to meet the ongoing needs of the organization.

Responsibilities

The Patient Service Technician is responsible for delivering and setting up medical equipment in customers' residences or healthcare facilities while providing education on proper use. They also manage their territory to meet service goals and ensure compliance with regulations.