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Patient Services Administrator at CITY FERTILITY CENTRE PTY LTD
Victoria, Victoria, Australia -
Full Time

Start Date

Immediate

Expiry Date

25 Nov, 26

Salary

60000.0

Posted On

26 Oct, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Yes

Skills

Industry

Office & Administrative Support

Description
  • Provide exceptional first-point-of-contact service to patients, ensuring all interactions reflect empathy, respect, and professionalism
  • Manage patient appointment scheduling, registration, and pathway coordination to ensure a seamless experience
  • Prepare accurate, individualised fee estimates and manage billing processes in line with Medicare guidelines
  • Handle incoming calls and inbox management promptly and effectively, maintaining clear and compassionate communication
  • Maintain accurate patient records and data entry in compliance with privacy and confidentiality standards
  • Support daily banking, reconciliation, invoicing, and debt collection processes with attention to detail
  • Assist with internal audits, accreditation reporting, and compliance activities to uphold quality standards
  • Monitor and maintain reception and waiting areas to ensure a welcoming environment for patients and visitors
  • Liaise with clinicians, suppliers, and external partners to support operational needs and patient care
Responsibilities