JOIN OUR FRIENDLY TEAM AT GUILDOWNS GROUP PRACTICE

Guildowns Group Practice, a progressive, university-linked NHS GP Practice, is proud to serve over 25,000 patients across four sites in Guildford. Our aim is to provide a high standard of healthcare to patients with courtesy, friendliness and efficiency.
Why Join Us? This is an exciting opportunity to be part of a Practice that’s not only forward-thinking, but also recently implemented a new appointment system to enhance patient care. You’ll play a key role in helping us deliver the best possible service, ensuring patients receive the right advice and appointments in a timely manner.

What We Offer - In addition to a welcoming and supportive work environment, we offer:

• 5 weeks of annual leave, plus bank holidays
• An employee wellness programme
• Access to store discounts and social events
• Free parking across all of our Guildford sites
• No weekend or bank holiday work

Hours - Monday to Friday, with rotating shifts of either 8:00 AM – 4:00 PM or 10:30 AM – 6:30 PM.
Career Progression - After a year of service, you’ll have the opportunity to progress to a Senior Patient Services Administrator role, with additional responsibilities and a salary review.

Your Role - As a key member of our Patient Services Team, you’ll be responsible for:

• Managing patient queries, booking, amending, and cancelling appointments.
• Greeting patients and visitors with a warm and professional attitude.
• Supporting the clinical and management teams with general administrative tasks such as scanning, electronic filing, making outbound calls to patients and completing target driven admin work.
• Open up and close the surgery where instructed.
• Undertaking processing of all tasks allocated to the Patient Services Team via Emis and Docman.

What We’re Looking For - We’re seeking a Administrator who is passionate about delivering excellent patient service. You’ll need:

• Previous experience in a busy office or customer-facing environment
• Outstanding written and verbal communication skills
• Strong attention to detail and problem-solving abilities
• Proficiency with Microsoft Office and the ability to multitask in a fast-paced setting
• Flexibility to work across our four Guildford locations
• GCSEs (or equivalent) in Maths and English

Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.
Job Types: Full-time, Permanent
Pay: £12.45 per hour
Expected hours: 37.5 per week

Benefits:

• Company events
• Company pension
• Free flu jabs
• Health & wellbeing programme
• On-site parking
• Store discount

Ability to commute/relocate:

• Guildford GU2 4YP: reliably commute or plan to relocate before starting work (required)

Work Location: In perso

• Managing patient queries, booking, amending, and cancelling appointments.
• Greeting patients and visitors with a warm and professional attitude.
• Supporting the clinical and management teams with general administrative tasks such as scanning, electronic filing, making outbound calls to patients and completing target driven admin work.
• Open up and close the surgery where instructed.
• Undertaking processing of all tasks allocated to the Patient Services Team via Emis and Docman