Full job description

SemaPen, as sister company to Phoenix Health, are leading providers of specialist bariatric and weight-management services. We have a mix of private and NHS patients who require support prior to and during our weight management programmes.

Our clinically led weight management programmes offer non-surgical, evidence-based support including giving patients access to GLP-1 medications and expert clinical oversight.

About the Role

We are looking for someone who is highly organized to support our growing service. Working as part of a small team, you will be a key point of contact for patients, clinicians and external partners, ensuring that each patient receives a seamless, supportive and high-quality experience throughout their treatment journey.

Key Responsibilities

· Managing incoming referrals

· Acting as a main point of contact for patients, providing guidance and reassurance

· Scheduling appointments and managing clinic diaries

· Handling telephone calls, emails and patient enquiries

· Maintaining accurate and confidential patient records

· Liaising with clinicians, pharmacies and other third parties

· Supporting the smooth day-to-day running of the service

Candidate Requirements

The successful candidate will demonstrate:

· Previous experience within a healthcare administration role

· Experience of managing multiple mailboxes

· Excellent verbal and written communication skills

· Strong organisational and time management skills

· High attention to detail and accuracy

· A professional, compassionate and patient-focused approach

· Confidence using IT systems including patient record systems, multiple mailboxes and Microsoft Office

· The ability to work effectively in a fast-paced, regulated environment

· A proactive, flexible and reliable attitude

Desirable

· Experience working with NHS or private healthcare services

· Knowledge of GDPR and patient confidentiality requirements

· Working under a governance structure either in healthcare or something similar

This is an excellent opportunity to join a respected healthcare provider and play a key role in improving patient outcomes through high-quality service and support.

Pay: Up to £26,000.00 per year

Benefits:

• Cycle to work scheme
• Free parking
• On-site parking
• Work Location: In person