ABOUT THE CANDIDATE

We are looking for staff to join our busy patient services team, to help make a positive impact on our local community. We would welcome applications from organised, adaptable, and friendly individuals, who are keen to help us provide high levels of customer service and have the following attributes:

• Excellent communication skills, with a clear and polite telephone manner.
• Ability to work in a polite, confidential and discreet manner, respecting patients at all times.
• Experience of working with the general public, being sensitive and empathic in distressing situations.
• Confidence to work as part of a team and ability to “think on your feet”.
• Strong IT and administration skills.
• Previous medical or healthcare receptionist or administrative experience is desirable.

Some flexibility is required, as you will sometimes need to work additional or alternative hours to cover for colleagues.

ABOUT US

Flitwick is a busy surgery, run as a partnership and serving a practice population of 14,250 patients. The clinical team consists of GPs, ANPs/minor illness nurses, pharmacists, practice nurses and HCAs. We are a training practice for GPs and also take part in medical research. We are part of Green Vale Health PCN.
Due to our location in Flitwick, a commuter town in rural Bedfordshire, the practice population is diverse, covering patients of all life stages. We have good links to the A6 and M1.

Our benefits include:

• NHS pension scheme, a defined benefits scheme.
• Annual leave: minimum 210 hrs per annum, FTE, and bank holidays.
• Parking for staff.

If you would like to discuss the role, prior to making an application, please contact either Hanna Osborne on 01525 715300.

Flitwick Surgery has a great opportunity for a patient services administrator to join our team on a part-time basis. We would also welcome applications from candidates looking for occasional/bank work to cover sickness and holidays.

There is more to this role than answering the phone and making appointments. In this essential front-line role at the practice, our staff:

• Help patients to access the right services.
• Assist with keeping health records accurate and up-to-date.
• Ensure that appointment bookings are well-managed.
• Be involved in the background administrative and secretarial work that supports the smooth running of a GP surgery.

Please see full job description attached.