We have an exciting new opportunity to join Ammonite Health Partnership!
The successful candidate must be able to reliably commute to Bridport Medical Centre.
As a Patient Services Advisor, the hours are worked over a 4 week rota as below:

JOB SUMMARY

To be responsible for undertaking a wide range of reception duties and the provision of general support to the multidisciplinary team. Duties can include but are not limited to, greeting and directing patients, effective use of the appointment system, booking appointments, processing of information and assisting patients as required. To act as the central point of contact for patients, the distribution of information, messages and enquiries for the clinical team, liaising with multidisciplinary team members and external agencies such as secondary care and community service providers.

PRIMARY RESPONSIBILITIES

The following are the core responsibilities of the patient services advisor. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels:

• Maintaining and monitoring the practice appointment system
• Process personal, telephone and e-consultations for appointments
• Answer incoming phone calls, transferring calls or dealing with the callers request appropriately
• Signpost patients to the correct service
• Initiating contact with and responding to, requests from patients, team members and external agencies
• Photocopy documentation as required
• Data entry of new and temporary registrations and relevant patient information as required
• Input data into the patient’s healthcare records as necessary
• Direct requests for information i.e. SAR, insurance / solicitors’ letters and DVLA forms to the administrative team
• Manage all queries as necessary in an efficient manner
• Maintain a clean, tidy, effective working area at all times
• Monitor and maintain the reception area and notice boards
• Support all clinical staff with general tasks as requested

SECONDARY RESPONSIBILITIES

In addition to the primary responsibilities, the patient services advisor may be requested to:

• Support colleagues, providing cover during staff absences
• Scanning of patient related documentation and attaching scanned documents to patient’s healthcare records
• Complete opening and closing procedures in accordance with the duty rota
• As required support the management of repeat prescriptions, ensuring they are processed accurately and efficiently
• Ordering and monitoring of stationery supplies
• Process payments for both prescriptions’ charges and non NHS services.
• Support the management of medical records in/out
• Hand out scripts

GENERIC RESPONSIBILITIES

All staff at Ammonite Health Partnership have a duty to conform to the following: