COMPANY OVERVIEW

• Moatfield Surgery opened in 1988
• We have a dynamic team of clinicians and support staff (45 in total)
• We look after 17,000 patients in the heart of East Grinstead

APPLICANT REQUIREMENTS

• A passion for helping people
• Excellent communication / telephone skills
• IT skills (particularly IT booking system and email)
• Resilience to work in a busy environment involving high call volumes
• Customer service experience
• Professionalism
• Excellent attention to detail
• Flexibility
• GSCE Maths / English or equivalent C or above
  Previous experience in a similar role in general practice would be an advantage, but not essential, as training is provided.

WORKING REQUIREMENTS

• We offer a set shift pattern on Full Time Hours
• Shifts Will Be a Mixture of 07:30 / 08:00 - 16:00 or 10:30 - 18:30
• Total shifts = 5 Days per week
• Total hours = 37.5 hours per week
• Ad hoc overtime required to cover absences

• Call handling - managing queries and assisting patient in completing an online form
• Admin tasks - prescriptions, change of address forms etc
• Front desk - greeting and helping patients as they arrive at the surgery
• Team working - effective collaboration to ensure completion of shared tasks