Role: Patient Services Advisor
Location: SpaMedica, 120 Bark Street, Bolton , BL1 2AX
Hours: 37.5 hours per week Mon Sun (5 days in 7) Any weekend working will allow for a rota day off
Shift times: Monday to Friday between 8am and 6pm, Sat 8 5:30 and Sun 9 4
Salary: £24,000
Here at SpaMedica, our focus is on patient care, safety and satisfaction. As the UK’s largest provider of NHS cataract surgery, we’re experts at what we do, and that’s evidenced in the five-star feedback we receive from our patients.
Joining us as a Patient Services Advisor you will support our visions and values of safety, integrity, kindness and transparency are embedded in our day to day care to ensure we deliver the best service possible.
All of SpaMedica’s hospitals inspected by the CQC have been rated as ‘Good’ or ‘Outstanding,’.

• Ensure an exceptional customer experience for our callers by swiftly and accurately responding to and resolving all caller’s requests and queries across several communication channels inbound / outbound calls and email.
• Assist with the management of patient waiting lists.
• To have knowledge of all procedures carried out by SpaMedica and Freedom Vision.
• Accurately maintaining and updating customer records on the customer management system. Ensure that records are accurately updated whenever a customer makes contact.
• You will be motivated to meet your KPI’s. Your individual performance will be key contribution to the department achieving all targets for quality and productivity.
• Participate in regular 121s and team meetings with your manager.
  We’re proud to be Investors In People Platinum Accredited which puts us in the top 7% of IIP organisations.
  We are rated a great place to work and hold awards for GPTW Best Workplaces for Development, Women and Wellbeing.