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Patient Services Agent at Community Medical Group

, , -

Full Time

Start Date

Immediate

Expiry Date

15 Sep, 26

Salary

17.5

Posted On

17 Jun, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Patient Scheduling, Telephone Etiquette, Reporting, MS Office, Patient Satisfaction, Medicare, Medicaid

Industry

Hospitals and Health Care

Description

Summary The Patient Service Representative provides customer service to the company’s Medicare and Medicaid members to ensure patient satisfaction. Duties and Responsibilities 1. Answer telephone calls in a timely and politely manner, preferably within three rings. 2. Make follow up calls regarding PCP appointments. 3. Ensure that reminder calls are made. 4. Assist with new PCP appointments if needed. 5. Call patients regarding missed appointments in order to improve services and customer experience. 6. Produce No Shows Report and submit to the Director of Patient Services which will be provided to upper management. 7. Make welcome call to inquire about the level of satisfaction with CMG’s services and current health plan. 8. Assist in anything patients require – from checking enrollment status to making PCP appointments. 9. Help clear any lack of information or follow up by the Broker. 10. Ensure that a tour of the center was given at the time of enrollment. 11. Produce Daily Reports regarding the progress of the call sessions. 12. Check of status of PCP appointment. Education/Experience: 1. Must have High school diploma or equivalent. 2. Prior experience in customer service and/or clinical setting. 3. MS Office programs experience.

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Responsibilities

The Patient Services Agent manages communication with Medicare and Medicaid members to schedule appointments and ensure patient satisfaction. They are responsible for conducting follow-up calls, producing no-show reports, and assisting patients with enrollment and center tours.