NOTES :

• The above specification is designed to be comprehensive; however there will be times when the Job holder will be required to undertake tasks that are not covered. Should they be asked to undertake any of these tasks, they should be given appropriate instructions and assistance by the manager. This document is therefore not intended to limit the job holder’s task and responsibilities in any way.
• The Job Description is a generic definition of the job functions, its role and tasks and a relative position within the organization.
• The process of definition has to be primarily undertaken by the Director of Nursing in consultation with the HR Department.
• This form will be used to advise new employees on their role. It will also be used for Performance Review purposes.
• The Job descriptions will assist in relative assessment of roles across the Company.
• Matching individual employee profiles with Job Description will assist in establishing training needs and potential for growth and therefore assist in HR development.

ROLE DEFINITION

Position Title: Patient Service Assistant
Reports to (position): Dialysis Clinic Manager

Primary purpose of the role:

• To provide support to the nursing staff in the dialysis clinic by performing non-clinical duties relating to direct and indirect patient care.
• Functions as a team member, promoting the values, missions and goals of the clinic and company, constantly working towards their achievement.

KEY RESPONSIBILITIES

• Protects the rights of patients by adhering to Privacy Principles and providing an excellent standard of care.
• Ensures cleanliness and neatness of patient’s environment and stock room
• Ensures cleaning of the Isolation rooms is done when required.
• Cleans exterior of dialysis machines, patient chairs and over-bed tables as per policy and procedures
• Assists with basic food preparation and delivery of nutritional requirements to patients as well as assists with meal ordering
• Serves, distributes and collects patient / visitors meals and refreshments
• Arranges patient transport from Dialysis treatment
• Attends to the re-stocking of consumables in the stock room and trolley/s as required for daily operation of the clinic
• Monitors consumable stores and orders stock as required
• Confirms delivery of stock, checks inventory and documentation
• Performs stocktake when requested
• Maintains Clinic Manager database
• Ensures routine collection and appropriate disposal of linen, rubbish and contaminated waste
• Orders and pack away linen
• Assist in the collection of blood samples by pathology lab, help spin blood before collection
• Participates in Quality Improvements activities as required by the Dialysis Clinic Manager
• Ensures/promotes a safe, secure and healthy working environment to staff and a comfortable, safe environment for visitors and patients as detailed in the Workplace Health and Safety policy (FMEAU-28).
• Engages in internal and external in-service activities to enhance / maintain skills and knowledge