Full job description

Patient Services Administrator

Full Time, Part Time and Casual opportunities available

Cabrini Malvern location

We’re building for the better!

By 2036, more than 150,000 patients will look to us for healthcare every year.

At Cabrini Health we champion community, compassion and career fulfilment. Our teams are united by the shared purpose of making a meaningful contribution to exceptional, patient-centred care in well- resourced, world class facilities that inspire you to perform at your best and continuously grow professionally.

Join a Team That Keeps Healthcare Moving Behind the Scenes

At Cabrini Health, our Patient Services team plays a vital role in delivering exceptional service – working behind the scenes to ensure every detail of a patient’s health journey is captured, managed, and protected with precision. If you're passionate about detail, data integrity, and making a meaningful impact in healthcare – this is where your skills can truly shine.

About the role

Cabrini Health is seeking several Administration Clerks to join our vibrant Patient Services team – primarily based at Malvern. You will provide vital administrative and customer service support across a variety of hospital departments, including Admissions, in a role that blends office-based tasks with patient-facing interactions.

Key responsibilities will include:

• Processing patient registration information ensuring timely and accurate entry in WebPAS
• Organising patients' financial files and other forms/labels with medical records in preparation for admission/surgery lists
• Conduct pre-admission telephone calls to patients within 48 hours of hospital admission to clarify personal details and advise any out-of-pocket expenses
• Compile information packs for patients, including relevant health fund and other information specific to each patient
• Prepare information for patients upon discharge and collect any outstanding payments relating to their stay

Our department operates between the hours of 6:00AM - 8:00PM Monday - Sunday, so flexibility to cover a range of shifts is preferred.

Positions are also available in our Emergency Department which requires late night finishes up to 11PM (occasional night shifts required).

What we’re looking for

• Previous experience working with medical records or familiarity with medical terminology is a bonus, but not essential
• A true team player – collaborative, dependable, and equally capable of working independently when required
• A passion for delivering exceptional customer service, with a friendly, patient-focused approach
• Strong communication and interpersonal skills, with a positive attitude that builds rapport across teams
• Excellent organisational skills, with the ability to prioritise tasks and adapt when needed
• A keen eye for detail and accuracy, ensuring every task is completed to a high standard
• Solid numeracy and literacy skills to support administrative efficiency
• Computer skills with proficiency in Microsoft Suite

Why join Cabrini?