Patient Services Assistant at Fresenius Medical Care

Midland, Washington, United States -

Full Time

Start Date

Immediate

Expiry Date

24 Dec, 25

Salary

0.0

Posted On

25 Sep, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Organizational Skills, Problem-Solving Skills, Communication Skills, Interpersonal Skills, Teamwork, Food Preparation, Basic Office Skills, Computer Literacy, Knowledge of Work Health and Safety, Quality Improvement, Infection Control, Hygiene Principles

Industry

Hospitals and Health Care

Description

Position Title: Patient Service Assistant Reports to: Dialysis Clinic Manager PRIMARY PURPOSE OF THE ROLE • To provide support to the nursing staff in the dialysis clinic by performing non-clinical duties relating to direct and indirect patient care. • Functions as a team member, promoting the values, missions and goals of the clinic and company, constantly working towards their achievement. KEY RESPONSIBILITIES Key Responsibilities: • Protects the rights of patients by adhering to Privacy Principles and providing an excellent standard of care. • Ensures cleanliness and neatness of patient’s environment and stock room • Ensures cleaning of the Isolation rooms is done when required. • Cleans exterior of dialysis machines, patient chairs and over-bed tables as per policy and procedures • Assists with basic food preparation and delivery of nutritional requirements to patients as well as assists with meal ordering • Serves, distributes and collects patient / visitors’ meals and refreshments • Arranges patient transport from Dialysis treatment • Attends to the re-stocking of consumables in the stock room and trolley/s as required for daily operation of the clinic • Monitors consumable stores and orders stock as required • Confirms delivery of stock, checks inventory and documentation • Performs stocktake when requested • Ensures routine collection and appropriate disposal of linen, rubbish and contaminated waste • Orders and pack away linen • Assist in the collection of blood samples by pathology lab, help spin blood before collection • Participates in Quality Improvements activities as required by the Dialysis Clinic Manager • Ensures/promotes a safe, secure and healthy working environment to staff and a comfortable, safe environment for visitors and patients as detailed in the Workplace Health and Safety policy (FMEAU-28). • Engages in internal and external in-service activities to enhance / maintain skills and knowledge. Competencies (attitude, skills, typical qualifications & experience) Essential: • Demonstrated organizational and problem-solving skills combined with the ability to work in a self-directed manner • Effective communication and interpersonal skills including the ability to operate within a multidisciplinary team • Knowledge of Work Health and Safety as it relates to the role within the facility • Understanding of the Quality improvement process and risk management obligations • Demonstrated skills in food preparation and presentation • Basic office skills, including filing and answering telephone enquiries • Previous experience in patient assistant role • Basic computer literacy. Desirable: • Completion of a Patient Service Assistant Certificate or equivalent qualification • Demonstrated commitment to quality improvement initiatives. • Effective communication skills, both written and verbal • Knowledge of Infection Control / Hygiene principles and implementation of this knowledge into daily practice • Team player Last Review By Whom Next Review Version Location 26-06-2025 Sharleen Smith – HR Coordinator 26-06-2029 V4 Fresenius Medical Care Intranet – Region – Aust & NZ / ANZ HR Other Details Notes : • The above specification is designed to be comprehensive; however, there will be times when the Job holder will be required to undertake tasks that are not covered. Should they be asked to undertake any of these tasks, they should be given appropriate instructions and assistance by the manager. This document is therefore not intended to limit the job holder’s task and responsibilities in any way. • The Job Description is a generic definition of the job functions, its role and tasks and a relative position • within the organization. • The process of definition has to be primarily undertaken by the Director of Nursing in consultation with the HR Department. • This form will be used to advise new employees on their role. It will also be used for Performance Review purposes. • The Job descriptions will assist in relative assessment of roles across the Company. • Matching individual employee profiles with Job Description will assist in establishing training needs and potential for growth and therefore assist in HR development • This is a description of the key result areas for this role at this moment in time, and as our organisation grows and changes, and as the incumbent develops in the role, the key result areas will also change and develop. Our Work Experience is the combination of everything that's unique about us: our culture, our core values, our company meetings, our commitment to sustainability, our recognition programs, but most importantly, it's our people. Our employees are self-disciplined, hard working, curious, trustworthy, humble, and truthful. They make choices according to what is best for the team, they live for opportunities to collaborate and make a difference, and they make us the #1 Top Workplace in the area. Let’s stay connected! Joining our talent network allows us to send you new job opportunities!

Responsibilities

The Patient Services Assistant provides support to nursing staff by performing non-clinical duties related to patient care. Responsibilities include maintaining cleanliness, assisting with meal preparation, and ensuring a safe environment for patients and staff.