Patient Services Assistant (Full-time) at HUDSON HEADWATERS HEALTH NETWORK

Village of Saranac Lake, New York, United States -

Full Time

Start Date

Immediate

Expiry Date

09 Jun, 26

Salary

19.77

Posted On

11 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Patient Greeting, Call Handling, Fax Transmissions, Emergency Identification, Demographic Entry, Insurance Verification, Appointment Scheduling, Co-pay Collection, Sliding Fee Program, Check Out Procedures, Referral Processing, Payment Reconciliation, Department Opening/Closing, Customer Service, Confidentiality Protection, Medical Records Handling

Industry

Hospitals and Health Care

Description

HHHN Mission To provide the best health care, and access to that care, for everyone in our communities HHHN Vision To pioneer an innovative, sustainable and community-focused health system through comprehensive primary care and diverse partnerships Proposed Schedule: 40 hours per week. Shifts will vary based off the operating hours of the Health Center to include a Tuesday evening and Saturday morning rotation. Please note: This position will be required to float to other health centers as needed. Position summary Responsible for basic administrative and patient support services. Acts as a key member of the health care team ensuring that patients, providers and other team members receive prompt and professional service. Performs all clerical functions in the Patient Services setting. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily: * Greets patients and other visitors promptly and professionally * Assists patients, team members, providers and other team members with incoming and outgoing calls and fax transmissions * Identifies emergency situations (over the phone or in the health center) and takes appropriate actions * Forwards calls, faxes or other incoming correspondence to appropriate team member, creating a patient case or physically talking with team members as indicated * Accurately enters and verifies patient demographics and insurance information/coverage over the phone and at check in * Schedules/reschedules patient appointments, appropriately maximizing availability of provider schedule, utilizing the following to prioritize: * Patient’s usual provider * Another member of the usual provider’s care team * Another provider in the same site * Another provider in an alternate HHHN site * Informs patients of HHHN Urgent Care sites * Collects Co-pays, co-insurance and self-pay balances at time of visit. Offers patients sliding fee program * Checks patients out, including scheduling follow-up appointments and processing referrals not requiring a prior authorization * Reconciles payment batch amounts on a daily basis. Informs supervisor immediately with any discrepancies * Performs all procedures in opening and closing departments in accordance with policy and procedure * Provides highest level of customer service in all interactions with internal and external customers * Protects the confidentiality of patient’s electronic medical record in accordance with policy and procedure * Ensures timely response to inquiries from insurance companies and/or circulates to appropriate personnel * Attends all expected training and meetings * Assists Patient Services Manager or Lead with training Patient Services staff * Classifies and barcodes hard copy documents for electronic medical records * Reviews and follows policies and legal requirements prior to releasing copies of medical records * Other duties as assigned Qualifications: The requirements listed below are representative of the knowledge, skill and ability to perform the essential functions: * High School Diploma or equivalent * Computer training and/or medical terminology training preferred * Minimum of one-year work experience in a medical office setting or equivalent training/education required * Demonstrated ability to manage multiple tasks and prioritize workload * Experience working with a diverse population required * Experience with Microsoft Office required * Experience with EMR and knowledge of billing a plus * Excellent customer service and communication skills required The pay rate for this position is $19.77/hour.

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Responsibilities

This role is responsible for basic administrative and patient support services, acting as a key member of the healthcare team to ensure prompt and professional service for patients and providers. Duties include performing all clerical functions in the Patient Services setting, such as managing calls, scheduling, verifying information, and handling payments.