Patient Services Assistant (Full-Time) at HUDSON HEADWATERS HEALTH NETWORK

City of Glens Falls, New York, United States -

Full Time

Start Date

Immediate

Expiry Date

08 Oct, 26

Salary

19.77

Posted On

10 Jul, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Administrative Support, Patient Scheduling, Insurance Verification, Customer Service, Medical Billing, Electronic Medical Records, Microsoft Office, Communication Skills, Multi-tasking, Medical Terminology

Industry

Hospitals and Health Care

Description

Proposed Schedule: 40 hours per week. Monday-Friday 8am-4:30pm. Responsible for basic administrative and patient support services. Acts as a key member of the health care team ensuring that patients, providers and other team members receive prompt and professional service. Performs all clerical functions in the Patient Services setting. • Greets patients and other visitors promptly and professionally • Assists patients, team members, providers and other team members with incoming and outgoing calls and fax transmissions • Identifies emergency situations (over the phone or in the health center) and takes appropriate actions • Forwards calls, faxes or other incoming correspondence to appropriate team member, creating a patient case or physically talking with team members as indicated • Accurately enters and verifies patient demographics and insurance information/coverage over the phone and at check in • Schedules/reschedules patient appointments, appropriately maximizing availability of provider schedule, utilizing the following to prioritize: o Patient’s usual provider o Another member of the usual provider’s care team o Another provider in the same site o Another provider in an alternate HHHN site o Informs patients of HHHN Urgent Care sites • Collects Co-pays, co-insurance and self-pay balances at time of visit. Offers patients sliding fee program • Checks patients out, including scheduling follow-up appointments and processing referrals not requiring a prior authorization • Reconciles payment batch amounts on a daily basis. Informs supervisor immediately with any discrepancies • Performs all procedures in opening and closing departments in accordance with policy and procedure • Provides highest level of customer service in all interactions with internal and external customers • Protects the confidentiality of patient’s electronic medical record in accordance with policy and procedure • Ensures timely response to inquiries from insurance companies and/or circulates to appropriate personnel • Attends all expected training and meetings • Assists Patient Services Leader with training of other Patient Services staff • Classifies and barcodes hard copy documents for electronic medical records • Reviews and follows policies and legal requirements prior to releasing copies of medical records • Other duties as assigned Qualifications • High School Diploma or equivalent • Computer training and/or medical terminology training preferred • Minimum of one-year work experience in a medical office setting or equivalent training/education required • Demonstrated ability to manage multiple tasks and prioritize workload • Experience working with a diverse population required • Experience with Microsoft Office required • Experience with EMR and knowledge of billing a plus • Excellent customer service and communication skills required The pay rate for this position is $19.77/hour.

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Responsibilities

Responsible for providing administrative and patient support services, including greeting visitors and managing phone calls. Key duties include scheduling appointments, verifying insurance, and collecting co-pays to ensure professional service delivery.