Patient Services Assistant (Part-Time) at HUDSON HEADWATERS HEALTH NETWORK

Chestertown, New York, United States -

Full Time

Start Date

Immediate

Expiry Date

14 Jul, 26

Salary

19.77

Posted On

15 Apr, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Administrative support, Patient scheduling, Customer service, Medical terminology, Insurance verification, Data entry, Microsoft Office, Electronic medical records, Billing, Communication skills, Multitasking, Conflict resolution, Record keeping, HIPAA compliance

Industry

Hospitals and Health Care

Description

Proposed Schedule: 24 hours per week. Tuesday/Thursday/Friday 8am-4:30pm with a Saturday rotation once a month from 8am-12pm. Responsible for basic administrative and patient support services. Acts as a key member of the health care team ensuring that patients, providers and other team members receive prompt and professional service. Performs all clerical functions in the Patient Services setting. • Greets patients and other visitors promptly and professionally • Assists patients, team members, providers and other team members with incoming and outgoing calls and fax transmissions • Identifies emergency situations (over the phone or in the health center) and takes appropriate actions • Forwards calls, faxes or other incoming correspondence to appropriate team member, creating a patient case or physically talking with team members as indicated • Accurately enters and verifies patient demographics and insurance information/coverage over the phone and at check in • Schedules/reschedules patient appointments, appropriately maximizing availability of provider schedule, utilizing the following to prioritize: o Patient’s usual provider o Another member of the usual provider’s care team o Another provider in the same site o Another provider in an alternate HHHN site o Informs patients of HHHN Urgent Care sites • Collects Co-pays, co-insurance and self-pay balances at time of visit. Offers patients sliding fee program • Checks patients out, including scheduling follow-up appointments and processing referrals not requiring a prior authorization • Reconciles payment batch amounts on a daily basis. Informs supervisor immediately with any discrepancies • Performs all procedures in opening and closing departments in accordance with policy and procedure • Provides highest level of customer service in all interactions with internal and external customers • Protects the confidentiality of patient’s electronic medical record in accordance with policy and procedure • Ensures timely response to inquiries from insurance companies and/or circulates to appropriate personnel • Attends all expected training and meetings • Assists Patient Services Leader with training of other Patient Services staff • Classifies and barcodes hard copy documents for electronic medical records • Reviews and follows policies and legal requirements prior to releasing copies of medical records • Other duties as assigned Qualifications • High School Diploma or equivalent • Computer training and/or medical terminology training preferred • Minimum of one-year work experience in a medical office setting or equivalent training/education required • Demonstrated ability to manage multiple tasks and prioritize workload • Experience working with a diverse population required • Experience with Microsoft Office required • Experience with EMR and knowledge of billing a plus • Excellent customer service and communication skills required The pay rate for this position is $19.77/hour.

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Responsibilities

The Patient Services Assistant provides administrative and patient support, including greeting visitors, scheduling appointments, and managing patient demographics. They are also responsible for collecting payments, reconciling daily batches, and maintaining the confidentiality of electronic medical records.