Patient Services Associate (PSA) at New England Dermatology & Laser Center

Springfield, Massachusetts, United States -

Full Time

Start Date

Immediate

Expiry Date

29 Apr, 26

Salary

23.14

Posted On

29 Jan, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Patient Interaction, Customer Service, Database Updating, Checking Patients In/Out, Scheduling Appointments, Medical Documentation, Balancing Receipts, Clerical Duties, Attention To Detail, Good Judgment, Follow-Through, Team Player, Multi-tasking, Mathematical Calculations, Practice Management Software, Electronic Health Record Software

Industry

Medical Practices

Description

Description New England Dermatology & Laser Center has been providing dermatology care to the greater Springfield community for over 70 years. We're looking for an experienced Patient Services Associate with a conscientious work ethic to join our busy specialty practice. Heavy patient interaction in-person and over the phone. Primary duties include facilitating a positive patient office experience and supporting clinical teams, ensuring that patient information is up to date, updating the database to be current, checking patients in and out, scheduling appointments within established guidelines, documenting medical questions for disposition by MD or PA, balancing daily receipts, miscellaneous clerical duties and other related tasks. Job Type: Full-time Pay: Hiring range $19.28-$23.14 per hour based on experience and education. Schedule: M-F 7:15a-4:15p, 40 hours per week (1 hour non-paid lunch) 8-hour shift Day shift Monday to Friday No weekends Work setting: In-person. The regular work location will be varied between our offices (Springfield, Longmeadow, Northampton and Westfield) based on staffing and provider needs. This position reports to the Patient Services Supervisor. Benefits: Paid time off 401(k) - 6% Employer contribution (3% safe harbor & profit sharing) Individual Coverage Health Reimbursement Arrangement (ICHRA) Dental insurance Dependent Care Flexible Spending Account Employee Assistance Program Free parking Health Savings Account Life & AD&D insurance – $40,000 (employer paid) Life insurance for Employees & Dependents Limited Flexible Spending Account Medical Flexible Spending Account Vision insurance Requirements 1-3 years customer service experience, medical office experience preferred. High school diploma or GED required. Associates degree or medical secretarial certification, billing coding certification or medical assistant certification preferred. Heavy patient interaction in-person and over the phone. Accuracy, attention to detail, good judgment & follow-through. Professional, courteous, patient, team player who works well independently and as part of a team. Verbal & written communication skills, able to multi-task and perform mathematical calculations and make change. Proficiency with practice management, electronic health record and Microsoft Office software programs. Overtime and scheduling flexibility may be required to accommodate operational needs.

Responsibilities

Primary duties involve facilitating a positive patient office experience through heavy in-person and phone interaction, ensuring patient information is current, and supporting clinical teams. This includes checking patients in and out, scheduling, documenting medical questions, and balancing daily receipts.