JOB SUMMARY

Department of Otolaryngology - Head and Neck Surgery is looking for an enthusiastic, reliable and service-oriented individual to be a part of our Hearing Aid Program. The individual in this role is expected to assist patients in our clinic and balance other daily responsibilities in a team-based setting. They will provide support to Audiologists and Otolaryngology physicians.

REQUIRED QUALIFICATIONS*

• High School Diploma or an equivalent combination of education and experience is necessary.
• Experience in medical setting with knowledge of medical terminology and insurance.
• Well-developed interpersonal skills as well as excellent oral and written communication skills.
• Strong computer skills, including knowledge and experience with MS Office.
• Demonstrates excellent customer service skills.
• Individual must exhibit a professional and positive image and an excellent attendance record.

DESIRED QUALIFICATIONS*

• Bachelor’s degree or equivalent combination of experience and education
• Experience working with clinicians and/or patients or individuals with hearing loss
• Knowledge of Epic/MiChart
• Knowledge of UMHS/University of Michigan policies and procedures