Patient Services Billing Specialist at OU Health

, Oklahoma, United States -

Full Time

Start Date

Immediate

Expiry Date

02 Oct, 26

Salary

0.0

Posted On

04 Jul, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Medical Billing, Medical Coding, Customer Service, Epic Software, Insurance Processing, Payment Posting, Denials Management, Microsoft Office

Industry

Hospitals and Health Care

Description

Position Title: Patient Services Billing Specialist Department: Revenue Integrity Job Description: New to OU Health? Ask your recruiter about our competitive wages and total rewards package. Remote Eligibility: Candidates must reside and work full-time in OK before their first day of employment. SHIFT: M-F, Days. Will need to be onsite 1-2 days a week. ***Ideal candidate will have general billing/coding knowledge in follow up and denials*** General Description Under general supervision, the Patient Services Billing Specialist provides foundational customer service support for professional billing within a centralized Epic billing office support model. Essential Job Duties Responsibilities listed in this section are core to the position. Inability to perform these responsibilities, with or without an accommodation, may result in disqualification from the position. Respond to inbound patient inquiries related to professional billing, statements, balances, and requests. Provide basic explanations of charges, payments, and insurance processing using Epic tools. Collect and post patient payments according to policy. Document interactions and route complex issues for escalation. Meet productivity, quality, and customer service standards. Maintain respectful, professional, and empathetic communication with patients. General Job Duties Performs other duties as assigned Minimum Requirements (Level 1): Education: High School Diploma or GED required. Experience: At least 1 year of medical insurance experience required. Certification/License/Registration: None required. Minimum Requirements (Level 2): Education: High School Diploma or GED required. Experience: At least 3 years of physician billing experience required. Applied expertise in professional billing customer service workflows. Certification/License/Registration: Certified Professional Biller (CPB) certification from AAPC required within 1 year. Knowledge, Skills & Abilities Attention to detail Good verbal and written communication skills Proficient with the use of Microsoft Office tools Foundational knowledge of customer service principles and healthcare billing concepts. #cb Current OU Health Employees - Please click HERE to login. OU Health is an equal opportunity employer. We offer a comprehensive benefits package, including PTO, 401(k), medical and dental plans, and many more. We know that a total benefits and compensation package, designed to meet your specific needs both inside and outside of the work environment, create peace of mind for you and your family. OU Health is the state’s only comprehensive academic health system of hospitals, clinics and centers of excellence. With 11,000 employees and more than 1,300 physicians and advanced practice providers, OU Health is home to Oklahoma’s largest doctor network with a complete range of specialty care. OU Health serves Oklahoma and the region with the state’s only freestanding children’s hospital, the only National Cancer Institute-Designated OU Health Stephenson Cancer Center, Oklahoma’s flagship hospital, which serves as the state’s only Level 1 trauma center and Edmond Medical Center in the heart of the Edmond Community. Becker’s Hospital Review named University of Oklahoma Medical Center one of the 100 Great Hospitals in America for 2020. OU Health’s oncology program at OU Health Stephenson Cancer Center was named Oklahoma’s top facility for cancer care by U.S. News & World Report in its 2020-21 rankings. OU Health also was ranked by U.S. News & World Report as high performing in these specialties: Colon Surgery, COPD and Congestive Heart Failure. OU Health’s mission is to lead healthcare in patient care, education and research. Experts in prevention, treatment and cures, our team works to improve lives through innovation in medical care, education and research, while investing in the people, technologies and facilities that will enable us to achieve our goals. We are seeking individuals who have a passion and talent for caring for others. By joining our team, you will provide quality health care to our community through the work you do every day. We provide clinical and non-clinical opportunities to further your career and we invite you to explore our available positions. Equal employment opportunities are provided to all employees and applicants for employment without regard to race, color, religion, gender, national origin, age, disability, sexual orientation, gender identity, genetic information or protected veteran status in accordance with applicable federal laws. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, transfer, leaves of absence, compensation, and training. Reasonable accommodations are made to the known physical and mental limitations of qualified individuals with disabilities.

Responsibilities

Provide customer service support for professional billing by responding to patient inquiries regarding statements and balances. Collect patient payments and document interactions within the Epic billing system.