Patient Services Clerk at St Vincents Health Australia Group Support Services

Melbourne, Victoria, Australia -

Full Time

Start Date

Immediate

Expiry Date

02 Jul, 26

Salary

73811.0

Posted On

03 Apr, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Clerical support, Patient management, Medical records handling, Customer service, Administrative assistance, MBS billing, Public billing, Appointment scheduling, Data entry, Telehealth management, Communication, Interpersonal skills

Industry

Hospitals and Health Care

Description

Job Description: Fitzroy location Challenging and rewarding work environment 2 x permanent, part time (6 days/fortnight & 5 days/fortnight but flexible) About the Role The Patient Services Clerk is accountable for providing clerical support and facilitating patient management to the Cancer Centre. The PSC will be involved in admitting and discharging patients, booking outpatient clinic and treatment appointments, reception duties, delivering customer service of a high standard and providing high level administrative assistance to the Cancer Centre. This position will include a wide range of duties including handling medical records and patient information, high level administration, public and MBS billing, dealing with telephone enquiries, filling of medical records, making appointments and liaising with patients, doctors, nurses and other members of the multidisciplinary team. Accurately enter patient admissions, attendances, discharges, appointments and referrals in the Patient Administration System (PAS) and complete all relevant paperwork. Accurately enter patient treatment bookings into PAS and Mosaiq (Booking System). Ensure cancer reception email inbox is managed appropriately by priority. Ensure timely management of telehealth video calls for outpatient appointments. Accurately enter electronic billing for MBS clinics and ensure correct referral criteria. Ensure all discharges and patient contacts are completed by end of shift. Ensure all outpatient appointment transport and interpreters are organised Provide a high level of customer service by handling patient and enquires via telephone and in person, in an efficient, courteous and helpful manner. Classifications for this position will be HS2 - HS21 ($66,768 - $73,811 per annum pro rata) Your Contribution Experience in a hospital setting Knowledge in public and MBS billing Experience with Patient Administration System and Mosaiq (Desired) Current National criminal history check, or willing to obtain What we Offer A focus on wellbeing initiatives, with regular events and programs Confidential, solutions-focused employee counselling Ability to join Fitness Passport - Your pass to an extensive choice of fitness facilities Salary Packaging – Increase your take home pay! In the heart of Fitzroy, CBD at our doorstep, close to some of Melbourne’s best cafes, public transport and lots of carparks Discounts and Promotions always available through our Foundation Regular opportunities for professional development to assist you to reach your career goals Culture of continuous improvement About The Cancer Centre The Cancer Centre at St. Vincent’s Hospital provides services to patients with cancer in the ambulatory setting. This includes the Chemotherapy Day Unit and clinics for Medical Oncology, Clinical Haematology, Psychosocial and Palliative Care. Working at St Vincent’s St Vincent’s Hospital Melbourne (SVHM) is a leading teaching, research and tertiary health service. SVHM provides a diverse range of adult clinical services and is driven by values of Compassion, Justice, Integrity and Excellence. Application Please attach your resume and cover letter to your application. Shortlisting for this position will commence immediately. We encourage you to apply promptly as the advertisement may close early should a suitable applicant be sourced. We encourage applications from people of all backgrounds and abilities. Inclusion is essential to our mission and diversity reflects the community we serve. Please visit our website, for further information regarding our Aboriginal and Torres Strait Islander Employment at SVHM SVHA has a duty of care under work health and safety legislation to eliminate and/or control the risk of transmission of vaccine preventable diseases in healthcare settings. You may therefore be required to undergo mandatory immunisations/vaccinations (including flu vaccinations). Closing Date: 4 May 2026 11:59pm Reconciliation Action Plan: At St Vincent's we acknowledge the importance of creating a work environment that is welcoming, safe, equitable and inclusive for Aboriginal and/or Torres Strait Islander Employees. As part of our Commitment to Reconciliation and Closing the Gap in employment related outcomes, we encourage applications from Aboriginal and Torres Strait Islander Peoples. For further information, visit https://www.svha.org.au/about-us/reconciliation or get in contact at indigenouscareers@svha.org.au View Reconciliation Action Plan Code of Conduct: View Code of Conduct Set up Job Alerts to see future opportunities that interest you. New users can click Create Account from the Sign-in screen. St Vincent’s Health Australia has been serving Australians with compassionate health and aged care since our first hospital was established in Sydney in 1857. Founded by the Sisters of Charity more than 180 years ago, St Vincent’s is a clinical, research and education leader delivering private hospital, public hospital and aged care services across NSW, VIC and QLD. Our founder, Mary Aikenhead’s vision, commitment and inspiration lives on in us and the work we do. From modest beginnings, St Vincent’s Health Australia is today the nation’s largest not-for-profit health and aged care provider, offering services in Queensland, New South Wales and Victoria, including public and private hospitals and aged care facilities. The St Vincent’s family comprises 22,000 outstanding nurses, researchers, cooks, doctors, executives, administrators, cleaners, volunteers and more. Click Forgot your password? from the Sign-in screen and follow the instructions to reset.

Responsibilities

The Patient Services Clerk provides clerical support to the Cancer Centre, including managing patient admissions, discharges, and appointments. They are responsible for handling medical records, processing billing, and delivering high-quality customer service to patients and staff.