Patient Services Clerk at St Vincents Health Network Sydney Public Hospital

Melbourne, Victoria, Australia -

Full Time

Start Date

Immediate

Expiry Date

03 Jun, 26

Salary

64610.0

Posted On

05 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Administration Experience, Health Setting Experience, Medical Terminology, Private Health Fund Billing, Public Health Funding, Patient Administration Systems, Strong Communication Skills, Written Communication, Verbal Communication, Independent Work, Multidisciplinary Teamwork, Advanced Computer Skills, Microsoft Office Applications, Excellent Customer Service Skills, Patient Confidentiality, Clerical Support

Industry

Hospitals and Health Care

Description

Job Description: The position is available in St Vincent’s Fitzroy campus Work for one of Australia’s leading hospital groups Full time permanent opportunity! 76 hours per fortnight Mon to Friday and every second weekend working on a rotating roster with a set monthly ADO About the Role You will provide crucial clerical support and facilitate patient management for day procedure department. Including admitting patients completing reception duties and delivering exceptional customer service. A key component of the role is ensuring patient confidentiality is always preserved. Create patient records and complete all necessary information accurately and in line with current procedures Admit patients accurately and in a timely manner Maintain a high level of customer service by handling patient enquires via telephone and in person, in an efficient, professional, and caring manner Arrange appointments for patients as requested by clinical staff The classification for this position will be HS1 - HS17 ($58,442 - $64,610 per annum pro rata) Your Contribution Previous administration experience in a health setting Knowledge of medical terminology Knowledge of private health fund billing and public health funding Knowledge of Patient Administration Systems Strong communication skills, both written and verbal Ability to work independently in a multidisciplinary team Advanced computer skills, including Microsoft Office applications Excellent customer service skills A valid Nationally Coordinated Criminal history check, or willing to obtain What We Offer A focus on wellbeing initiatives, with regular events and programs Confidential, solutions-focused employee counselling A healthy work/life balance encouraged. Full time employment comes with a monthly Accrued Day Off (additional day off per month!) Ability to join Fitness Passport - Your pass to an extensive choice of fitness facilities Salary Packaging – Increase your take home pay! In the heart of Fitzroy, CBD at our doorstep, close to some of Melbourne’s best cafes, public transport and lots of carparks Discounts and Promotions always available through our Foundation Regular opportunities for professional development to assist you to reach your career goals Culture of continuous improvement About the Team You will be a part of the Environmental Services team, which is a large and varied department operating across multiple locations within St Vincent’s Melbourne campus. We have Patients Services Clerks are located at both Fitzroy and Kew. Working at St Vincent’s St Vincent’s Hospital Melbourne (SVHM) is a leading teaching, research and tertiary health service. SVHM provides a diverse range of adult clinical services and is driven by values of Compassion, Justice, Integrity and Excellence. Application Please attach your resume and cover letter to your application Shortlisting for this position will commence immediately. We encourage you to apply promptly as the advertisement may close early should a suitable applicant be sourced. We encourage applications from people of all backgrounds and abilities. Inclusion is essential to our mission and diversity reflects the community we serve. Please visit our website, for further information regarding our Aboriginal and Torres Strait Islander Employment at SVHM SVHA has a duty of care under work health and safety legislation to eliminate and/or control the risk of transmission of vaccine preventable diseases in healthcare settings. You may therefore be required to undergo mandatory immunisations/vaccinations Closing Date: 6 April 2026 11:59pm Reconciliation Action Plan: At St Vincent's we acknowledge the importance of creating a work environment that is welcoming, safe, equitable and inclusive for Aboriginal and/or Torres Strait Islander Employees. As part of our Commitment to Reconciliation and Closing the Gap in employment related outcomes, we encourage applications from Aboriginal and Torres Strait Islander Peoples. For further information, visit https://www.svha.org.au/about-us/reconciliation or get in contact at indigenouscareers@svha.org.au View Reconciliation Action Plan Code of Conduct: View Code of Conduct Set up Job Alerts to see future opportunities that interest you. New users can click Create Account from the Sign-in screen. St Vincent’s Health Australia has been serving Australians with compassionate health and aged care since our first hospital was established in Sydney in 1857. Founded by the Sisters of Charity more than 180 years ago, St Vincent’s is a clinical, research and education leader delivering private hospital, public hospital and aged care services across NSW, VIC and QLD. Our founder, Mary Aikenhead’s vision, commitment and inspiration lives on in us and the work we do. From modest beginnings, St Vincent’s Health Australia is today the nation’s largest not-for-profit health and aged care provider, offering services in Queensland, New South Wales and Victoria, including public and private hospitals and aged care facilities. The St Vincent’s family comprises 22,000 outstanding nurses, researchers, cooks, doctors, executives, administrators, cleaners, volunteers and more. Click Forgot your password? from the Sign-in screen and follow the instructions to reset.

Responsibilities

The role involves providing crucial clerical support and facilitating patient management for the day procedure department, which includes admitting patients, completing reception duties, and ensuring exceptional customer service while preserving patient confidentiality. Key tasks include creating accurate patient records, timely patient admission, handling inquiries professionally, and arranging appointments as requested by clinical staff.