Patient Services Clerk at St Vincents Health Network Sydney Public Hospital

Melbourne, Victoria, Australia -

Full Time

Start Date

Immediate

Expiry Date

23 Jun, 26

Salary

64610.0

Posted On

25 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Administrative Support, Reception Support, Customer Service, Telephone Enquiries, Referral Management, Medicare Billing, Case Coordination Liaison, Administrative Assistance, Protocol Adherence, Professional Relationships, Mail Handling, Communication Skills, Problem Solving, Teamwork, Independent Work, Patient Centered Care

Industry

Hospitals and Health Care

Description

Job Description: Friendly and supportive team environment Work for one of Australia’s leading hospital groups Permanent, part time Fitzroy location About the Role The Patient Services Clerk’s (PSCs) role is to provide efficient and effective administrative and reception support to all of the Specialist Clinics at St Vincent’s Hospital Melbourne (SVHM). Promptly attend to patients registering for clinics in a courteous and friendly manner Provide excellent customer service to all stakeholders (patients, their families and staff of SVHM) at all times Attend to incoming telephone enquiries from patients and GP’s in a prompt, courteous and friendly manner Assist with the management of the referrals for Specialist Clinics in accordance with the SVHM policy Attend to Medicare billing in a prompt and accurate way Liaise with the case coordination team regarding discharges and failed to attend patients Assist the case coordination team as necessary with the monitoring and validation processes in relation to the Specialist Clinics Access Policy Provide general administrative assistance to nursing and medical staff attending Specialist Clinics Ensure department procedures and protocols are followed Maintain strong professional working relationships with Nursing, Allied Health and Medical staff in clinics Action incoming and outgoing mail daily Undertake other duties as specified by the Operations Manager, Clerical Supervisor and Nurse Unit Manager Provide efficient and effective administration support Consistently represent the values of St Vincent’s Health by delivery a high standard of customer service Classifications for this position will range from HS1 - HS17 ($58,442 - $64,610 per annum pro rata) Your Contribution Minimum year 12 VCE/HSC or equivalent Awareness of the Department of Health Specialist Clinics Access Policy requirements Commitment to a patient centred care environment, with a strong focus on customer service Knowledge and experience in a clinic environment Demonstrated advanced written and verbal communication skills Ability to work in a multidisciplinary team Ability to work independently Ability to problem solve independently A valid Nationally Coordinated Criminal History Check, or willing to obtain What We Offer A focus on wellbeing initiatives, with regular events and programs Confidential, solutions-focused employee counselling Ability to join Fitness Passport - Your pass to an extensive choice of fitness facilities Salary Packaging – Increase your take home pay! In the heart of Fitzroy, CBD at our doorstep, close to some of Melbourne’s best cafes, public transport and lots of carparks Discounts and Promotions always available through our Foundation Regular opportunities for professional development to assist you to reach your career goals Culture of continuous improvement About Specialist Clinics St Vincent's Specialist Clinics provide over 90,000 non-admitted patient appointments per year across 20 different medical and surgical specialties. The Specialist Clinics provide a gateway to the hospital for patients requiring elective surgery and ongoing chronic disease management. Working at St Vincent’s St Vincent’s Hospital Melbourne (SVHM) is a leading teaching, research and tertiary health service. SVHM provides a diverse range of adult clinical services and is driven by values of Compassion, Justice, Integrity and Excellence. Application Please attach your resume and cover letter to your application Shortlisting for this position will commence immediately. We encourage you to apply promptly as the advertisement may close early should a suitable applicant be sourced. We encourage applications from people of all backgrounds and abilities. Inclusion is essential to our mission and diversity reflects the community we serve. Please visit our website, for further information regarding our Aboriginal and Torres Strait Islander Employment at SVHM SVHA has a duty of care under work health and safety legislation to eliminate and/or control the risk of transmission of vaccine preventable diseases in healthcare settings. You may therefore be required to undergo mandatory immunisations/vaccinations Closing Date: 26 April 2026 11:59pm Reconciliation Action Plan: At St Vincent's we acknowledge the importance of creating a work environment that is welcoming, safe, equitable and inclusive for Aboriginal and/or Torres Strait Islander Employees. As part of our Commitment to Reconciliation and Closing the Gap in employment related outcomes, we encourage applications from Aboriginal and Torres Strait Islander Peoples. For further information, visit https://www.svha.org.au/about-us/reconciliation or get in contact at indigenouscareers@svha.org.au View Reconciliation Action Plan Code of Conduct: View Code of Conduct Set up Job Alerts to see future opportunities that interest you. New users can click Create Account from the Sign-in screen. St Vincent’s Health Australia has been serving Australians with compassionate health and aged care since our first hospital was established in Sydney in 1857. Founded by the Sisters of Charity more than 180 years ago, St Vincent’s is a clinical, research and education leader delivering private hospital, public hospital and aged care services across NSW, VIC and QLD. Our founder, Mary Aikenhead’s vision, commitment and inspiration lives on in us and the work we do. From modest beginnings, St Vincent’s Health Australia is today the nation’s largest not-for-profit health and aged care provider, offering services in Queensland, New South Wales and Victoria, including public and private hospitals and aged care facilities. The St Vincent’s family comprises 22,000 outstanding nurses, researchers, cooks, doctors, executives, administrators, cleaners, volunteers and more. Click Forgot your password? from the Sign-in screen and follow the instructions to reset.

Responsibilities

The Patient Services Clerk provides efficient and effective administrative and reception support to all Specialist Clinics at St Vincent’s Hospital Melbourne, including promptly attending to patient registrations and managing incoming telephone enquiries courteously.