Ensuring that patients and visitors are well informed and that messages are communicated promptly. Liaising with the medical, nursing and health professional staff as required to ensure efficient use of all clinics. Responding to patient queries or concerns in an effective and professional manner, escalating where appropriate to Team Leader or Line Manager and providing assistance if an issue needs further investigation. To have a clear and up to date knowledge of the rules and protocols of the service to ensure full and effective utilisation of clinical capacity.
In conjunction with Team, reviewing cancelled or patients or patients on hold ensuring appropriate action is taken. To have an understanding of scheduling and admin procedures across all modalities and contracts. Ensuring that the any telephone, e-mail or written queries are responded to within the appropriate timeframe and escalated if necessary. Ensuring patient cancellations and changes are recorded appropriately on all relevant MIP and external systems.
Ensuring that referrals which need manually uploading to MIP systems are added within the set timescales. Forwarding clinical reports and notifying critical findings to referrers, within the set timeframes

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