Patient Services Coordinator

at  Carleton University

QUALIFICATIONS:

The incumbent must possess the following qualifications:

• Strong interpersonal and problem-solving skills are essential to deal with day to day activities as is good judgement, initiative and resourcefulness. Confidentiality must be maintained at all times.
• Tact and discretion are required in handling inquiries and patients who, in most instances are unwell.
• Ability to ask questions to determine the need of the individual while exercising discretion and good judgement.
• Familiarity with medical terminology and medical insurance regulations.
• Ability to work effectively both independently and as a team member.
• Ability to multi-task with constant interruptions while completing tasks with a high degree of accuracy in a very demanding environment.

EDUCATION AND EXPERIENCE:

The above is normally acquired through the completion of:

• Secondary school plus two years’ medical office assistant training is required.
• A minimum of two years’ experience in a health care setting is required, or the equivalent combination of education and experience.
• Experience working with electronic medical records is mandatory.
• Knowledge of medical and pharmacology terminology is required, as is experience with medical billing. ASIST Training an asset.

Under the direction of the Manager, Health Clinic, and with supervisory support from the Medical Office Administrator, the Patient Services Coordinator arranges medical and counselling appointments for a large group practice of physicians and counsellors; handles medical inquiries of a personal and confidential nature; performs patient database maintenance so that all client demographics and medical insurance information is accurate and up-to-date; provides information on Health & Counselling Services programs and services; provides back up in the accounts office; and assists in developing new administrative processes and procedures as required.