Patient Services Coordinator I at Illinois Bone and Joint Institute LLC

Mchenry, Illinois, United States -

Full Time

Start Date

Immediate

Expiry Date

20 May, 26

Salary

22.0

Posted On

19 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Patient Registration, Appointment Scheduling, Phone Reception, Patient Triage, Patient Chart Management, Payment Collection, Insurance Verification, Referral Management, Medical Terminology, Confidentiality, Microsoft Office, Windows-based Computer Applications, Team Player, Communication Skills, Results Oriented

Industry

Hospitals and Health Care

Description

Description Summary The main focus of the Patient Services Coordinator I position is to deliver exceptional patient-centered customer service and to support IBJI teams. This position is responsible for accurate registration, optimal patient scheduling, and other office duties that contribute to a great patient experience, a positive team atmosphere, and achieve company goals. Responsibilities Welcome patients and visitors to IBJI by providing and maintaining the highest quality customer service experience Preparing paperwork to facilitate efficient operation and excellent customer service Answering general inquiries Appointment scheduling Phone reception, patient triage, and escalation to appropriate staff Registration/pre-registration procedures to include the review of patient demographics, insurance and advising patient to provide any necessary documents Preparing paperwork to facilitate efficient operation and excellent customer service Check in/out procedures Patient chart management Collection/posting of patient responsibility payments (including copays and deductibles) Insurance verification and Referral management as required Maintains clean and safe work environment Other office duties as assigned Requirements Requirements Education High school diploma or equivalent required Experience Minimum one year experience in customer service role (medical office experience preferred) EHR experience (Epic experience preferred) Skills Knowledge in medical terminology preferred Ability to handle highly confidential, sensitive and non-routine information Familiarity with scheduling and rearranging appointments Possess good working knowledge of Microsoft Office and Windows-based computer applications. Insurance payer and eligibility knowledge Must be a team player Able to work in a fast-paced environment and have a flexible schedule as needed Neat, professional appearance Strong written and verbal communication skills Results oriented with concern for appropriate process. Willingness to attend and successfully complete ongoing training required to maintain responsibilities. Physical/Mental Demands Work may require hand dexterity for office machine operation; using a calculator and/or computer keyboard. Physical demands may also include, stooping, bending or reaching to files and supplies, wearing a headset, mobility to complete errands or deliveries, sitting for extended periods of time and viewing a computer monitor. Environmental/Working Conditions Must be available to work a flexible schedule to meet the demands of a changing scheduling environment and accommodate the needs of the practice. Work is performed in a fast paced office environment and involves frequent contact with physicians, staff, patients, and the public. Work may be stressful at times. Contact may involve dealing with angry or upset people. This description is intended to provide only basic guidelines for meeting job requirements. Duties and responsibilities, experience, qualifications, skills, supervisory relationship, physical/mental demands, and environmental/ working conditions may change as needs evolve. Base salary offers for this position may vary based on factors such as location, skills and relevant experience. We offer the following benefits to those who are benefit eligible (30+ hours a week): medical, dental, vision, life and AD&D insurance, long and short term disability, 401k program with company match and profit sharing, wellness program, health savings accounts, flexible savings accounts, ID protection plan and accident, critical illness and hospital benefits. In addition, we offer paid holidays and paid time off.

Responsibilities

The primary focus of this role is to deliver exceptional patient-centered customer service and support IBJI teams through accurate patient registration and optimal scheduling. Responsibilities include welcoming patients, managing paperwork, handling inquiries, appointment scheduling, phone reception, and processing check-in/out procedures.