Patient Services Coordinator I at Illinois Bone and Joint Institute LLC

Libertyville, Illinois, United States -

Full Time

Start Date

Immediate

Expiry Date

20 May, 26

Salary

22.0

Posted On

19 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Registration, Scheduling, Patient Triage, Insurance Verification, Referral Management, Microsoft Office, Communication, Confidentiality, Team Player, Medical Terminology, EHR

Industry

Hospitals and Health Care

Description

Description Summary The main focus of the Patient Services Coordinator I position is to deliver exceptional patient-centered customer service and to support IBJI teams. This position is responsible for accurate registration, optimal patient scheduling, and other office duties that contribute to a great patient experience, a positive team atmosphere, and achieve company goals. Responsibilities Welcome patients and visitors to IBJI by providing and maintaining the highest quality customer service experience Preparing paperwork to facilitate efficient operation and excellent customer service Answering general inquiries Appointment scheduling Phone reception, patient triage, and escalation to appropriate staff Registration/pre-registration procedures to include the review of patient demographics, insurance and advising patient to provide any necessary documents Preparing paperwork to facilitate efficient operation and excellent customer service Check in/out procedures Patient chart management Collection/posting of patient responsibility payments (including copays and deductibles) Insurance verification and Referral management as required Maintains clean and safe work environment Other office duties as assigned Requirements Requirements Education High school diploma or equivalent required Experience Minimum one year experience in customer service role (medical office experience preferred) EHR experience (Epic experience preferred) Skills Knowledge in medical terminology preferred Ability to handle highly confidential, sensitive and non-routine information Familiarity with scheduling and rearranging appointments Possess good working knowledge of Microsoft Office and Windows-based computer applications. Insurance payer and eligibility knowledge Must be a team player Able to work in a fast-paced environment and have a flexible schedule as needed Neat, professional appearance Strong written and verbal communication skills Results oriented with concern for appropriate process. Willingness to attend and successfully complete ongoing training required to maintain responsibilities. Physical/Mental Demands Work may require hand dexterity for office machine operation; using a calculator and/or computer keyboard. Physical demands may also include, stooping, bending or reaching to files and supplies, wearing a headset, mobility to complete errands or deliveries, sitting for extended periods of time and viewing a computer monitor. Environmental/Working Conditions Must be available to work a flexible schedule to meet the demands of a changing scheduling environment and accommodate the needs of the practice. Work is performed in a fast paced office environment and involves frequent contact with physicians, staff, patients, and the public. Work may be stressful at times. Contact may involve dealing with angry or upset people. This description is intended to provide only basic guidelines for meeting job requirements. Duties and responsibilities, experience, qualifications, skills, supervisory relationship, physical/mental demands, and environmental/ working conditions may change as needs evolve.

Responsibilities

The primary focus is delivering exceptional patient-centered customer service and supporting teams through accurate registration and optimal patient scheduling. Responsibilities include welcoming patients, managing paperwork, handling phone reception, processing check-in/out procedures, and collecting payments.