Patient Services Coordinator II (Broadway) at Kennedy Krieger Institute

Baltimore, Maryland, United States -

Full Time

Start Date

Immediate

Expiry Date

21 May, 26

Salary

65066.0

Posted On

20 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Scheduling, Patient Services, Tracking, Database Maintenance, Insurance Requirements, Authorization Acquisition, Financial Counseling, Patient Coverage, Epic Waitlists, Tickler File, Internal Consult, Care Management, Training, Professional Communication

Industry

Hospitals and Health Care

Description

Overview The Scheduling Coordinator II will ensure timely, accurate, and complete scheduling services for patients. This position follows the established protocols considering availability, priority, and appropriateness when scheduling appointments for patients and providers. Responsibilities 1.Tracks all new and follow-up patient appointments using the scheduling system. Works with providers and Care Centers to ensure proper scheduling related to the patient’s needs. 2. Monitors all clinician leave requests (planned and unexpected) and reassigns to ensure appropriate patient coverage. Communicates any coverage concerns immediately to supervisor. 3. Tracks all cancellations and no shows for evaluation/treatment appointments using the scheduling system. Works with providers and administrative personnel to ensure rescheduling related to the patient’s needs and according to department policies and procedures. 4. Oversees the maintenance of and updates to various databases (i.e., Epic waitlists, Tickler File, and Internal Consult). 5. Tracks and monitors ongoing Plans of Care to maintain accuracy of the schedule, track open times on the schedule, and help maintain the patient waiting list. 6. Maintains and stays abreast of all insurance requirements as they relate to the collection of accurate information for each Care Center. 7. Monitors insurance benefit thresholds and facilitates the acquisition of additional authorization(s) as needed by working closely with the Care Management Office and Financial Counseling teams. 8. Maintains regular contact with patients, clinics, and departments regarding pending insurance clearances, coverage, issues, and/or follow-up activity. Responds to patients, families, and clinic issues in a timely and professional manner. 9. Provides routine financial counseling and seeks assistance from the supervisor when obtaining answers to resolve patient issues. 10. Maintains a general understanding of scheduling as it refers to all outpatient medical programs. 11. Assists the supervisor with training new Scheduling Coordinators. Qualifications EDUCATION: High School diploma or equivalent required. Associates or higher degree in human services, healthcare administration, or related field preferred. EXPERIENCE: 3-5 years’ experience registering, scheduling, coordinating, and operating patient services required. Benefits Kennedy Krieger Institute offers excellent benefits including medical, dental, vision, 401K with match, tuition reimbursement, free parking and child care subsidies! In addition, we offer rich professional development opportunities. EOE/M/F/D/V Minimum pay range USD $39,748.00/Yr. Maximum pay range USD $65,066.00/Yr.

Responsibilities

The coordinator ensures timely, accurate, and complete scheduling services by tracking appointments, monitoring clinician leave, and managing cancellations according to established protocols. Responsibilities also include overseeing database maintenance, tracking insurance requirements, and facilitating authorization acquisition.