Patient Services Coordinator III

at  Novant Health

PATIENT SERVICES COORDINATOR III (HYBRID POSITION)

Novant Health is seeking a Patient Services Coordinator III to join our ambulatory pharmacy team to deliver optimal medication management across all dimensions of care, every time.

PREFERRED EXPERIENCE/CREDENTIALS

• One (1+) year of scheduling experience in a healthcare environment
• Understanding of medical terminology
• Customer service oriented
• Experience using telephone headset and computerized appointment scheduling program to schedule patient appointments
• Experience in a professional environment with direct patient contact preferred
• Experience with EPIC electronic medical record preferred
• Highly motivated individual who is self-directed and able to execute tasks in a quickly changing environment
• Ability to multi-task, prioritize essential tasks and meet deadlines
• Maintains patient confidentiality; complies with HIPAA and compliance guidelines established by Novant Health
  Hybrid opportunity within our approved hiring footprint. Will need to come on-site as needed.

• Patient scheduling and telephone triage: Receives incoming patient telephone calls to schedule, reschedule, and cancel appointments.
• Respond to patient appointment requests as quickly as possible and schedule all appointments in accordance with practice guidelines.
• Prepares weekly clinician schedules. Reviews clinician schedules daily or more frequently as needed to determine capacity opportunities and ensure productivity standards are being met.
• Works collaboratively with clinicians to ensure all patient visits are scheduled and completed as ordered and within the care center.
• Call to confirm scheduled appointments, pull patient files, and provide accurate route sheets, to maintain patient flow throughout the day
• Partnership with NHMG providers and clinical staff to provide remarkable patient care.
• Contributes to process improvement projects.
• Ability to communicate effectively both orally and in writing while having a collaborative approach to patient care.
• Demonstrating proficiency with equipment and software.