Patient Services Coordinator at Madison County Hospital

London, Ohio, United States -

Full Time

Start Date

Immediate

Expiry Date

14 May, 26

Salary

23.49

Posted On

13 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Inbound Calls, Appointment Scheduling, Issue Resolution, Documentation, Infection Prevention, Phone Etiquette, Electronic Medical Record, Registration, Insurance Verification, Confidentiality

Industry

Facilities Services

Description

About Madison Health Madison Health is a community-focused healthcare organization dedicated to providing compassionate, high-quality care close to home. We believe our employees are the heart of our mission and are committed to fostering a supportive, collaborative workplace where every team member can thrive. Why Join Madison Health? * Supportive, team-oriented work environment * Competitive compensation * Comprehensive benefits package (medical, dental, vision, retirement) * Paid time off and holidays * Opportunities for professional growth and development * Meaningful work that makes a difference in our community Position Summary As a Patient Services Coordinator at Madison Health, you will be the first point of contact for customers and patients, providing high quality service by answering inbound calls, addressing inquiries, scheduling appointments and testing from referrals, resolving issues and documenting interactions accurately. Ensure that patient information is collected and patients are aware of hospital policies and procedures. Participates in performance improvement activities of the department and daily management of infection prevention and control activities. This is a full-time position in our Primary Care office. Key Responsibilities * Welcomes patients and visitors by greeting patients and visitors either in person or on the telephone, answering or referring inquiries. Treats patients and families with dignity and respect. Interacts professionally with patients and families and provides explanations and verbal reassurance as necessary. * Answer phone calls using proper phone etiquette. Provide information on office services and policies. Listen to patient’s concerns and accurately document all related medical information before routing to the provider or medical assistant. * Schedulesall patient appointments. Utilize the schedule template for each provider to appropriately schedule each patient for an appointment. Consult the provider or medical assistant with questions or to accommodate patient needs. * Gathers all paperwork coming into the office including forms, results, faxes, etc. and accurately distributes to the appropriate provider or medical assistant. Scans completed paperwork into the electronic medical record. Ensures confidentiality of patient records.  * Monitors the referral work queue to ensure all patient referrals to specialists are managed appropriately. Schedules patient appointments for specialists and communicates information back to patient. * As appropriate, assist physician, nurse practitioner and other clinical staff in preparation of patients for screening or treatment, cleaning of exam rooms after use, assisting patients to exam rooms or treatments/diagnostic test areas. * Perform registration functions to check inpatient for their scheduled appointment. Verify or enter demographic information into patient's chart. Verify insurance information is accurate and update if appropriate. Collect patient co-pay. * Treats patients and families with dignity and respect. Ensures confidentiality of patient records. Interacts professionally with patients and families and provides explanations and verbal Required Qualifications * Education: High school diploma or equivalent * Experience: Previous experience working in a hospital or healthcare facility preferred.

Responsibilities

The Patient Services Coordinator acts as the initial point of contact, handling inbound calls, addressing inquiries, scheduling appointments and tests, resolving issues, and accurately documenting all patient interactions. Responsibilities also include ensuring patients are aware of hospital policies and participating in departmental performance improvement activities.