Patient Services Coordinator at The US Oncology Network

Corvallis, Oregon, United States -

Full Time

Start Date

Immediate

Expiry Date

19 Feb, 26

Salary

34.03

Posted On

21 Nov, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Patient Registration, Appointment Scheduling, Communication, Confidentiality, Customer Service, Microsoft Office, Adaptability, Work Commitment, Quality Commitment

Industry

Hospitals and Health Care

Description

Overview Patient Services Coordinator The Willamette Valley Cancer Institute and Research Center is looking for a Patient Services Coordinator to join our location in Corvallis. This role would register and schedule appointments for patients in a efficient and timely manner as well as answering, screening, and directing all incoming calls to appropriate personnel relaying messages between patients and clinical staff. This role will also support and adhere to the US Oncology Compliance Program, to include the Code of Ethics and Business Standards. The general pay scale for this position at WVCI is $18.00-$34.03. The actual hiring rate is dependent on many factors, including but not limited to: prior work experience, education, job/position responsibilities, location, work performance, etc. Employment Type: Full Time, 1.0 FTE Benefits: M/D/V, Life Ins., 401(k) Location: Corvallis, OR Responsibilities Provides and explains paperwork for the patient to complete prior to examination. Collects, proofs for completeness, and files patient forms. Updates demographics and insurance information in the system. Collects co-pays and balances; provides receipt. Answers, screens, and responds to routine questions, routes to appropriate personnel, or take thorough messages. Pages clinic personnel as appropriate. Communicates messages in an accurate and timely manner according to procedures. Schedules returning appointments in accordance with physician and/or office guidelines. Provides patients with appointment details such as time, location, directions, instruction sheets, and other details. Records patient cancellations and missed appointments; reschedules appointments. Notifies appropriate staff of the cancellation and makes note in patient chart. Adheres to confidentiality, state, federal, and HIPPA laws and guidelines with regards to patients records. Other duties as requested or assigned. May type memos and forms. Qualifications High school diploma or equivalent required. Some receptionists or office experience preferred. Proficiency with computer systems and Microsoft (Outlook, Office Word, and Excel) required. Must successfully complete required e-learning courses within 90 days of occupying position. Demonstrates Adaptability: Handles day to day work challenges confidently; is willing and able to adjust to multiple demands, shifting priorities; demonstrates flexibility. Shows Work Commitment: Sets high standards of performance and works efficiently to achieve them. Commits to Quality: Emphasizes the need to deliver quality products and/or services. PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is required to be present at the employee site during regularly scheduled business hours and regularly required to sit or stand and talk or hear. Requires full range of body motion including handling and lifting patients, manual and finger dexterity, and eye-hand coordination. Requires standing and walking for extensive periods of time. Occasionally lifts and carries items weighing up to 40 lbs. Requires corrected vision and hearing to normal range. WORK ENVIRONMENT: The work environment may include exposure to communicable diseases, toxic substances, ionizing radiation, medical preparations and other conditions common to an oncology/hematology clinic environment. Work will involve in-person interaction with co-workers and management and/or clients. Work may require minimal travel by automobile to office sites. The US Oncology Network is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.

Responsibilities

The Patient Services Coordinator registers and schedules appointments for patients, answers and directs incoming calls, and communicates messages between patients and clinical staff. This role also involves collecting patient paperwork and ensuring compliance with regulations.