Brault is a practice management, billing and coding company exclusively serving acute care independent physician practices. Privately held and family-owned business founded in 1990,
The Patient Services Lead will assist the supervisor with daily operations of the call center to include the development, analysis and implementation of staffing, training, scheduling and reward/recognition programs. Works as a member/leader of special and/or ongoing projects that are important areas/process improvements for the department. Shares continual responsibility for deciding how to manage the workflow, ensuring calls are handled efficiently and effectively.

Requirements

• Understanding and adhering to HIPAA, PHI, and DMHC guidelines.
• Exposure to ICD-10, CPT codes.
• Knowledge of HMO, Commercial, Senior/Medicare, and Medicaid payers.
• Ability to easily read an EOB and identify how the benefits were applied.
• High School Graduate
• Proven experience working in a high-volume Call Center
• 2+ years’ experience in insurance billing
• Strong interpersonal, verbal and written communication skills
• Previous lead or Supervisor experience, a plu

Experience:

• Medical Billing: 2 years (Required)
• Call Center: 2 years (Required)
• Lead or Supervisory: 2 years (Required

• Assists with evaluation of processes and procedures.
• Responsible for suggesting methods to improve operations, efficiency and service to both internal and external customers.
• Assists with statistical and performance feedback and coaching on a regular basis with each team member.
• Assists with performance review for skill improvement.
• Provides training and other resources to the team for them to perform their jobs.
• Assists with the creation of a high-quality work environment so team members are motivated to perform at their highest level.

Requirements

• Understanding and adhering to HIPAA, PHI, and DMHC guidelines.
• Exposure to ICD-10, CPT codes.
• Knowledge of HMO, Commercial, Senior/Medicare, and Medicaid payers.
• Ability to easily read an EOB and identify how the benefits were applied.
• High School Graduate
• Proven experience working in a high-volume Call Center
• 2+ years’ experience in insurance billing
• Strong interpersonal, verbal and written communication skills
• Previous lead or Supervisor experience, a plus

Job Type: Full-time
Pay: $24.00 - $30.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid sick time
• Paid time off
• Pet insurance
• Vision insurance

Application Question(s):

• I have reviewed the posted salary range and it’s within my expectation (Y/N)
• As a California based company, the work shifts are 8am-5pm PST, 8:30am-5:30pm PST, or 9am-6pm PST. You must be able to work any of these shifts. These are in the Pacific Time Zone. Please confirm (Y/N) if these shift schedules are acceptable for you.

Experience:

• Medical Billing: 2 years (Required)
• Call Center: 2 years (Required)
• Lead or Supervisory: 2 years (Required)

Work Location: Remot