Patient Services - Front Office Manager at Eyesight Ophthalmic Services

Portsmouth, New Hampshire, United States -

Full Time

Start Date

Immediate

Expiry Date

14 Jan, 26

Salary

0.0

Posted On

16 Oct, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Leadership, Patient Focus, Process Excellence, Collaboration, Integrity, Communication, Problem Solving, Insurance Verification, Patient Registration, Co-Pay Collection, Staff Development, Operational Management, Performance Measurement, Financial Oversight, Compliance Standards, Technology Adoption

Industry

Medical Practices

Description

Description The Front Office Manager provides leadership and operational oversight for all front desk functions across the practice. This role ensures a seamless, professional, and patient-centered experience from check-in through check-out. The manager is responsible for staff training, scheduling, and performance management, while maintaining alignment with clinical workflows, financial policies, and compliance standards. The position plays a vital role in supporting the practice’s mission to deliver exceptional patient care through operational excellence, technology adoption, and consistent communication. Requirements Essential Functions: Leadership & Team Development Lead, mentor, and coach front desk leads and staff across multiple locations. Foster a culture aligned with the practice’s CLEAR ID values (Collaboration, Learning, Empathy, Accountability, Respect, Integrity, Dedication). Conduct regular team huddles, 1:1 meetings, and performance reviews. Support staff development through cross-training, competency tracking, and ongoing education. Operational Management Oversee daily front desk operations including check-in, insurance verification, co-pay collection, follow-up scheduling, and check-out. Monitor patient flow and partner with Clinic and Contact Center teams to optimize scheduling and minimize wait times. Ensure adherence to established SOPs and identify opportunities for continuous improvement. Financial & Compliance Oversight Drive accuracy and accountability in co-pay and point-of-service collections. Collaborate with Billing to resolve discrepancies and reinforce financial policy compliance. Maintain awareness of HIPAA regulations, ensuring all staff uphold patient privacy and safety standards. Performance Measurement & Reporting Track and report key performance indicators (KPIs) including patient satisfaction, co-pay collection rates, check-in times, and scheduling accuracy. Partner with the Director of Patient Services to analyze trends, develop action plans, and present data during monthly business reviews. Utilize dashboards and reporting tools to communicate results and drive performance improvements. Cross Departmental Collaboration Serve as a key liaison between Front Desk, Contact Center, Billing, and Clinical leadership teams. Participate in leadership meetings and contribute to strategic initiatives that improve the patient experience and operational efficiency. Support practice-wide communication by maintaining current process documentation, Teams posts, and staff updates. Minimum Requirements: Minimum of 5 years of experience in healthcare front desk or patient services; ophthalmology or optometry experience strongly preferred. 2+ years in a supervisory or management role with multi-site or multi-team oversight. Proficiency in electronic medical record systems (ModMed EMA experience a plus). Strong understanding of insurance verification, patient registration, and co-pay collection workflows. Excellent communication, leadership, and problem-solving skills. Demonstrated ability to manage multiple priorities in a fast-paced environment with professionalism and empathy. Key Competencies: Leadership: Inspires and develops others through positive influence and accountability. Patient Focus: Creates a welcoming and efficient patient experience. Process Excellence: Identifies and implements improvements using data and technology. Collaboration: Works effectively across departments to ensure continuity of care. Integrity: Upholds confidentiality, accuracy, and trust in all actions. Work Conditions: Typical office conditions Noise level is usually quiet Some occasional remote work may be available Physical Requirements: Regularly required to sit, walk and stand. Talk or hear, both in person and by telephone. Use hands repetitively to finger, handle, feel or operate standard office equipment. Reach with hands and arms; and lift up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision and the ability to adjust focus.

Responsibilities

The Front Office Manager provides leadership and operational oversight for all front desk functions, ensuring a seamless, professional, and patient-centered experience. This role includes staff training, scheduling, performance management, and collaboration with various teams to optimize operations.