Patient Services Inbound Call Team at Lalor Family Dental

Village of Endicott, New York, United States -

Full Time

Start Date

Immediate

Expiry Date

01 Oct, 26

Salary

20.0

Posted On

03 Jul, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Patient Communication, Appointment Scheduling, Insurance Verification, Phone Etiquette, Multitasking, Organization, Customer Service, Record Keeping, Rapport Building, Attention To Detail

Industry

Medical Practices

Description

Description Love helping kids and families feel comfortable and confident about their smiles? Dinosaur Orthodontics is looking for friendly, patient, and dependable individuals to join our Patient Services Team. As a key part of our patient-centered, family-focused orthodontic practice, you’ll be the first voice parents and caregivers hear when they reach out. You’ll help guide families through their child’s orthodontic journey—from the initial consultation to ongoing treatment—while creating a warm, supportive, and stress-free experience every step of the way. No experience? No problem! We provide full training in scheduling, patient communication, workflows, and insurance basics—and you’ll be paid while you learn. What You’ll Do: Answer incoming calls with warmth, professionalism, and a family-friendly approach Schedule appointments Assist with general questions about treatment, insurance, payment plans, etc Verify basic insurance information Conduct outbound calls for appointment reminders, follow-ups, and unscheduled treatment outreach Accurately document patient interactions and maintain organized, up-to-date records Collaborate with clinical and business team members to ensure a smooth and positive experience for every patient What We’re Looking For: Positive, patient-centered attitude with a genuine passion for helping patients Friendly, calm, and reassuring communication style Strong phone skills and the ability to build trust and rapport quickly Ability to multitask, stay organized, and maintain accuracy in a fast-paced environment Self-motivated, dependable, and results-focused Strong attention to detail and ability to follow structured processes Integrity, accountability, and a strong work ethic High School Diploma or GED required; pediatric, dental, or customer service experience is a plus but not required Benefits: Family-owned practice with a supportive, fun, and team-oriented culture Health, Vision, and Dental Insurance 401(k) with company match Bonus potential based on performance Paid Time Off and Employee Assistance Program Company-sponsored events throughout the year On-the-job training and opportunities for advancement Why Join Us: Many of our successful team members come from childcare, education, retail, hospitality, or customer service backgrounds. If you enjoy helping kids and families, creating positive first impressions, and being part of a team that builds confident smiles early in life, you’ll be a great fit. Hourly Rate: $16.50 – $20.00 Lalor Family Dental is an equal opportunity employer. No person is unlawfully excluded from consideration for employment because of race, religion, creed, color, sex, age, national origin, disability, sexual orientation, gender identity, transgender status, gender dysphoria, marital or family status, pregnancy, military status, veteran status, predisposing genetic characteristics or carrier status, arrest or conviction record, domestic violence victim status, or any other legally protected class or status. Furthermore, we will not tolerate any form of discrimination or harassment of our employees by co-workers, supervisors, customers, or vendors. This commitment extends to our policies on recruiting, advertising, hiring, placement, promotion, training, transfer, wages, benefits, termination and all other privileges, terms, and conditions of employment.

Responsibilities

Act as the first point of contact for families by managing inbound calls and scheduling orthodontic appointments. Provide guidance on treatment, insurance, and payment plans while maintaining accurate patient records.