Patient Services Lead, Onboarding & Integration Team at Sutter Health

San Francisco, California, United States -

Full Time

Start Date

Immediate

Expiry Date

27 Feb, 26

Salary

41.81

Posted On

29 Nov, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Patient Services, Communication Skills, Time Management, Organizational Skills, Insurance Policies, Patient Billing, Data Interpretation, Microsoft Office Suite, Problem Solving, Team Collaboration, Privacy Compliance, Workflow Improvement, Quality Assurance, Policy Updates, Staff Coordination, Service Delivery

Industry

Description

We are so glad you are interested in joining Sutter Health! Organization: SPMF-Sutter Pacific Medical Foundation - South Position Overview: Supports, organizes and coordinates the overall operation of Patient Services, including staffing and work assignments of patient services representatives, assistants and interns. Supports updates to policies, procedures and protocols to streamline workflow, improve efficiency, and strengthen quality assurance. Ensures the timely delivery of services to patients and oversees the efficient operation of the department. Serves as the liaison between Patient Services and staff, physicians, patients, family and other employees. Ensures services are provided in a manner consistent with best practices, accreditation standards and State and Federal regulations. Adheres to all organizational, local/state/federal regulations, codes, policies and procedures to ensure privacy and safety while delivering patient care. This role is intended for use by employees employed by an outpatient facility. Travel & Coverage: The primary work locations will be in San Francisco. However, travel and coverage are required across all SPMF locations, including sites in Marin County, Solano County, Napa County, and East Bay locations. Schedule: Monday–Friday, 8 AM–5 PM, with weekends as needed (subject to change) Job Description: EDUCATION: Equivalent experience will be accepted in lieu of the required degree or diploma. HS Diploma or equivalent education/experience TYPICAL EXPERIENCE: 4 years of recent relevant experience. Preferred: 5 years of Patient Services experience Preferred: Experience with Epic SKILLS AND KNOWLEDGE: Basic knowledge of insurance policies and procedures, as well as patient billing. Ability to interpret a variety of data and instructions, furnished in written, oral, diagram, or schedule form. Possess outstanding written and verbal communications skills to explain sensitive information clearly and professionally to diverse audiences, including non-medical people. Time management and organizational skills, including the ability to prioritize assignments and work within standardized operating procedures and scientific methods to achieve objectives and meet deadline. Broad knowledge of computer applications, such as Microsoft Office Suite (Word, Excel and Outlook). Prioritize and delegate assignments and work within standardized policies, procedures, and scientific methods to achieve department objectives and meet deadlines. Work autonomously, as well as be part of the team, including accomplishing multiple tasks in an environment with interruptions. Identify, evaluate and resolve complex that arise with little or no precedent. Ensure the privacy of each patient’s protected health information (PHI). Build collaborative relationships with peers and other healthcare providers to achieve departmental and corporate objectives. #LI-GO1 Job Shift: Days Schedule: Full Time Shift Hours: 8 Days of the Week: Monday - Friday Weekend Requirements: As Needed Benefits: Yes Unions: No Position Status: Non-Exempt Weekly Hours: 40 Employee Status: Regular Sutter Health is an equal opportunity employer EOE/M/F/Disability/Veterans. Pay Range is $33.45 to $41.81 / hour The salary range for this role may vary above or below the posted range as determined by location. This range has not been adjusted for any specific geographic differential applicable by area where the position may be filled. Compensation takes into account several factors including but not limited to a candidate’s experience, education, skills, licensure and certifications, department equity, training and organizational needs. Base pay is just one piece of the total rewards program offered by Sutter Health. Eligible roles also qualify for a comprehensive benefits package.

Responsibilities

The Patient Services Lead supports and coordinates the overall operation of Patient Services, ensuring timely delivery of services and efficient departmental operations. This role also serves as a liaison between various stakeholders, maintaining compliance with best practices and regulations.