Patient Services Lead at Sutter Health

Santa Clara, California, United States -

Full Time

Start Date

Immediate

Expiry Date

20 Dec, 25

Salary

41.81

Posted On

21 Sep, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Patient Services, Staff Coordination, Policy Updates, Quality Assurance, Insurance Knowledge, Billing Knowledge, Communication Skills, Time Management, Organizational Skills, Computer Applications, Problem Solving, Team Collaboration, Privacy Compliance, Relationship Building

Industry

Medical Practices

Description

We are so glad you are interested in joining Sutter Health! Organization: PAMF-Palo Alto Medical Foundation CAD Position Overview: Supports, organizes and coordinates the overall operation of Patient Services, including staffing and work assignments of patient services representatives, assistants and interns. Supports updates to policies, procedures and protocols to streamline workflow, improve efficiency, and strengthen quality assurance. Ensures the timely delivery of services to patients and oversees the efficient operation of the department. Serves as the liaison between Patient Services and staff, physicians, patients, family and other employees. Ensures services are provided in a manner consistent with best practices, accreditation standards and State and Federal regulations. Adheres to all organizational, local/state/federal regulations, codes, policies and procedures to ensure privacy and safety while delivering patient care. This role is intended for use by employees employed by an outpatient facility. Schedule: Varied 8-hour shifts ranging between 7:30 am – 8:15 pm, 5 days a week, including weekends and holidays Note: This position supports multiple specialties Job Description: EDUCATION: Equivalent experience will be accepted in lieu of the required degree or diploma. HS Diploma or equivalent education/experience TYPICAL EXPERIENCE: 4 years of recent relevant experience. SKILLS AND KNOWLEDGE: Basic knowledge of insurance policies and procedures, as well as patient billing. Ability to interpret a variety of data and instructions, furnished in written, oral, diagram, or schedule form. Possess outstanding written and verbal communications skills to explain sensitive information clearly and professionally to diverse audiences, including non-medical people. Time management and organizational skills, including the ability to prioritize assignments and work within standardized operating procedures and scientific methods to achieve objectives and meet deadline. Broad knowledge of computer applications, such as Microsoft Office Suite (Word, Excel and Outlook). Prioritize and delegate assignments and work within standardized policies, procedures, and scientific methods to achieve department objectives and meet deadlines. Work autonomously, as well as be part of the team, including accomplishing multiple tasks in an environment with interruptions. Identify, evaluate and resolve complex that arise with little or no precedent. Ensure the privacy of each patient’s protected health information (PHI). Build collaborative relationships with peers and other healthcare providers to achieve departmental and corporate objectives. #LI-GO1 Job Shift: Varied Schedule: Full Time Shift Hours: 8 Days of the Week: Variable Weekend Requirements: Every Weekend Benefits: Yes Unions: No Position Status: Non-Exempt Weekly Hours: 40 Employee Status: Regular Sutter Health is an equal opportunity employer EOE/M/F/Disability/Veterans. Pay Range is $33.45 to $41.81 / hour The salary range for this role may vary above or below the posted range as determined by location. This range has not been adjusted for any specific geographic differential applicable by area where the position may be filled. Compensation takes into account several factors including but not limited to a candidate’s experience, education, skills, licensure and certifications, department equity, training and organizational needs. Base pay is just one piece of the total rewards program offered by Sutter Health. Eligible roles also qualify for a comprehensive benefits package. Working at Sutter Health Sutter Health values and supports the unique talents and strengths that each employee brings to our organization. As a result, you are empowered to apply your passion for healing in innovative ways to care for patients and their families.

Responsibilities

The Patient Services Lead supports and coordinates the overall operation of Patient Services, ensuring efficient service delivery to patients. This role also acts as a liaison between various stakeholders, maintaining compliance with regulations and best practices.