ABOUT US:

At easykind, we are at the forefront of healthcare, specialising in medicinal cannabis to provide compassionate and innovative solutions for patient care. Patient care is part of our DNA, being founded by patients for patients.
We’re a passionate, goal-driven team with the mission of creating a 5-star service and the most cost-effective solution to high-quality plant-based medicine in Australia. We don’t want to be the everyday medical clinic; we bring personality and professionalism to simplify the process for our patients.

POSITION OVERVIEW:

As the Patient Services Manager, you will:
Lead and Innovate: Oversee clinic operations, guiding the Patient Support Coordinator (PSC) team to maintain a high standard of patient care. Direct and support the team in resolving patient concerns, supervising pharmacy order follow-ups, and ensuring timely and effective communication.
Streamline Operations: Develop and implement Standard Operational Procedures to optimise efficiency, cost-effectiveness, and resource allocation across departments.
Strategic Decision-Making: Analyse performance metrics and report key data to stakeholders. Use insights to inform budgeting, recruitment, and resource management strategies.
Drive Excellence: Facilitate onboarding, training, and continuous development for the PSC team, fostering a culture of collaboration and process improvement.
Represent the Organisation: Attend and present at industry events, showcasing the company’s operational standards and demonstrating expert knowledge of industry policies. Build relationships with stakeholders and potential partners to support organisational growth.

• Proven experience in team leadership, with a track record of driving operational efficiency and team performance.
• Exceptional analytical skills to interpret data and inform strategic decisions.
• Strong interpersonal and communication abilities to manage cross-functional teams and represent the organisation externally.
• Expertise in process improvement, resource management, and patient-centric service delivery.
• A proactive and innovative mindset, with the ability to manage competing priorities effectively.
• Knowledge of industry standards and policies, with the confidence to present at high-profile events.