Patient Services Manager at Vancouver Coastal Health

Vancouver, British Columbia, Canada -

Full Time

Start Date

Immediate

Expiry Date

14 Feb, 26

Salary

77.89

Posted On

16 Nov, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Leadership, Communication Skills, Collaboration, Clinical Program Management, Quality Improvement, Risk Management, Budget Analysis, Human Resource Management, Clinical Research, Interdisciplinary Teamwork, Stakeholder Engagement, Patient Care, Education, Community Health Services, Problem Solving, Resource Utilization

Industry

Hospitals and Health Care

Description

Salary Details The salary range for this position is CAD $54.19/Hr. - CAD $77.89/Hr. Job Summary Come work as a Patient Services Manager with Vancouver Coastal Health (VCH)! Vancouver Coastal Health is looking for a Patient Services Manager to join the Respiratory Therapy team at Vancouver General Hospital. Apply today to join our team! As a Patient Services Manager with Vancouver Coastal Health you will: Be accountable for the effective and efficient functioning of a clinical program/unit. Be co-responsible for providing leadership and direction for the operations management, utilization and risk management, and quality improvement of the clinical program/unit. Play a critical role in linking your portfolio with community health services to address the ongoing issues/needs of clients and their families and to ensure a smooth transition from the acute care environment to appropriate community health services. In addition to leading an inter-disciplinary team, work as a team player with colleagues and co-workers and in collaboration with key internal and external stakeholders to achieve excellence in client and family centred care, education and research within a complex multi-site environment that extends to the community. Qualifications Education & Experience Baccalaureate (Masters preferred) in a relevant health care profession supplemented with leadership and business management courses. Seven (7) to ten (10) year's recent, related clinical and progressive leadership experience, including direct supervisory experience or an equivalent combination of education, training and experience. Current registration/membership with a recognized professional association. Excellent communication skills to function within a complex interdisciplinary environment including ability to communicate with the physician community. Basic computer literacy with word processing, spreadsheet and/or database programs and ability to utilize a computerized patient care information system required. Knowledge & Abilities Demonstrated ability to collaborate with internal and external stakeholders to develop, manage and evaluate clinical programs considering client needs, service delivery interrelationships and service potential within a complex environment. Demonstrated ability to understand available resources for program/unit and keeps quality in the forefront of all resource utilization decisions; provides feedback and detailed analysis on budget variances, and makes recommendations for corrective action. Demonstrated ability to facilitate, collaborate and negotiate for effective resolution of human resource issues. Demonstrated ability to foster collaborative working relationships to support the professional practice and ongoing development of staff. Demonstrated ability to promote development of clinical research opportunities to ensure evidence-based practice within an interdisciplinary team-based environment. Physical ability to perform the duties of the position. Closing Statement As per Ministry of Health policy, all health care workers working in publicly-funded health care facilities are required to report their past receipt of certain vaccines or history of certain infections. Collecting these records will allow for offering of any missing vaccines, and for appropriate actions to be taken in the event of any future exposure to a communicable disease or during outbreaks. For all new hires and appointments to Vancouver Coastal Health, you will be asked to provide this information as part of the onboarding process. WHY JOIN VANCOUVER COASTAL HEALTH?VCH is a world class innovator in medical care, research and teaching, delivering service to more than one million BC residents. At VCH, we embrace thinking boldly, taking smart risks, and 'going first' when we believe it will lead to the best possible outcomes for patients and their families. We invite you to join us in creating healthy lives in healthy communities by showcasing our passion for care, connection to the communities we serve and our culture of teamwork that makes VCH a great place to work.• Comprehensive health benefits package, including MSP, extended health and dental and municipal pension plan• Grow your career with employer-paid training and leadership development opportunities• Wellness supports, including counselling, critical incident and innovative wellness services are available to employees and their immediate families• Award-winning recognition programs to honour staff, medical staff and volunteers• Access to exclusive discount offers and deals for VCH staff At Vancouver Coastal Health, our vision of healthy lives in healthy communities inspires us and our values and pillars guide us. We support equitable practices, diverse teams and inclusive environments, which are vital to creating welcoming spaces where everyone can bring their whole selves to work and feel supported. We encourage applications from equity-deserving communities, including Indigenous Peoples and members of racialized groups, people with disabilities and people of all gender identities and expressions and sexual orientation.Vancouver Coastal Health is proud to be recognized as one of BC’s Top Employers, Canada’s Best Diversity Employers and Canada's Top Employers for Young People in 2025.Only short-listed applicants will be contacted for this posting. ***Employees of VCH must apply online via the Internal Career Portal on CareerHub, you are currently viewing the External Career Portal. Refer to the https://my.vch.ca/working-here/job-postings site for instructions on how to view internal job postings and how to apply as an employee. Current VCH employees who apply to this posting using this external site will be considered as an external candidate. Seniority will not apply.***Thank you for your interest in Vancouver Coastal Health.

Responsibilities

The Patient Services Manager will be accountable for the effective functioning of a clinical program/unit and provide leadership for operations management and quality improvement. This role involves linking the portfolio with community health services to ensure smooth transitions for clients and their families.