Join Our Mission to Improve Heart Health in Australia
At Advara HeartCare, our people are the heart of our impact — and our future. We’re building something special, and we’d love for you to be part of it.
Your Career, Your Impact
We are currently seeking a passionate and professional Patient Services Officer (PSO) to join our busy Berwick clinic in a full-time capacity. You’ll be part of a collaborative, high-performing team dedicated to improving cardiovascular health across Australia.
In this key front-line role, you’ll support patients and clinicians through outstanding administrative service, appointment management, billing, and coordination – ensuring every patient experience is a positive one.
This position reports to the Practice Manager and works closely with a supportive, vibrant team focused on exceptional service and patient care.
What You’ll Bring

• Previous experience delivering excellent patient/customer service, ideally in a healthcare or medical setting
• Strong administrative and organisational skills with a sharp attention to detail
• Confident communication and a proactive, team-oriented approach
• Experience with medical billing, Medicare and DVA processes
• A professional phone manner and the ability to manage high-volume patient interactions
• Flexibility to travel to our Mulgrave and Lilydale clinics as required
  Key Responsibilities