Full job description

Job description

Agency Department of Health Work unit Patient Services

Job title Patient Services Officer Designation Administrative Officer 3

Job type Full Time Duration Ongoing

Salary $70,839 - $76,115 Location Tennant Creek

Position number 3452 RTF 355916 Closing 22/09/2026

Contact Officer Nicola Jayne O Donnell on 08 8962 4649 or Nicola.ODonnell@nt.gov.au

About the agency http://www.health.nt.gov.au/

Apply online https://jobs.nt.gov.au/Home/JobDetails?rtfId=355916

APPLICATIONS MUST INCLUDE A ONE-PAGE SUMMARY ABOUT YOU, A DETAILED RESUME AND COPIES OF YOUR TERTIARY

QUALIFICATIONS.

Information for applicants – inclusion and diversity and Special Measures recruitment plans

The NTPS values diversity. The NTPS encourages people from all diversity groups to apply for vacancies and accommodates people with

disability by making reasonable workplace adjustments. If you require an adjustment for the recruitment process or job, please discuss

this with the contact officer. For more information about applying for this position and the merit process, go to the OCPE website.

Aboriginal applicants will be granted priority consideration for this vacancy. For more information on Special Measures plans, go to the

OCPE website

Primary objective

To provide customer focused and effective services which is essential for the administrative operations of the Tennant Creek Hospital.

Key duties and responsibilities

1. Follow defined service quality standards, work health and safety policies and procedures relating to the work being undertaken to

ensure high quality, safe services and workplaces.

2. Provide frontline information services in response to queries from the public, staff and related agencies and assist patients to complete

relevant demographic and personal details ensuring accurate data is recorded in a timely manner.

3. Provide administration assistance to the multidisciplinary team at Tennant Creek Hospital.

4. Prepare and maintain patient medical records in line with the health service policy and assist patients to complete relevant details on

election forms and insurance claim forms.

5. Coordinate, confirm, follow up and reschedule other medical and clinic appointments for patients within both internally and externally.

6. Build strong communication with internal and external stake holders to ensure clinics, and Tele-Health appointments are well

coordinated.

7. Coordinate, liaise and assist with Patient Assistance Travel Scheme requests in line with hospital requirements.

8. Utilise Medicare benefits schedule and prepare accounts for all Public, MVA, Workers Compensation and Ineligible patients, co-

ordinate and liaise with organisations and individuals about outstanding invoices of the Hospital revenue.

9. Liaise and coordinate the Specialist clinics, Outpatients and Radiology appointments.

Selection criteria

Essential

1. Demonstrated experience providing quality front line customer service and the ability to successfully negotiate when dealing with

difficult situations.

2. Demonstrated good interpersonal, oral and written communication skills and the ability to interact effectively with people from

diverse cultures.

3. High level of organisational skills, the ability to set priorities, complete tasks and meet deadlines with minimal supervision, maintain

confidentiality in the workplace and ability to operate as an effective team member.

4. Ability to understand and follow legislation, regulations and administrative procedures.

5. Experience, knowledge and skills in maintaining discretion and confidentiality in relation to patient records.

6. Experience in the use of Microsoft Office software and understanding of computer systems used in the NT Health or willingness to

learn.

7. Demonstrated practical experience working administrative tasks.

8. Current Ochre Card or ability to obtain one.

Desirable

1. Experience in working in a health/community services environment.

Further Information

Positions may be subject to pre-employment checks such as immunisation requirements, working with children clearance notice and

criminal history checks. A criminal history will not exclude an applicant from this position unless it is a relevant criminal history. For

immunisation requirements - Category A (direct contact with blood or body substances) or Category B (indirect contact with blood or

body substances), check with contact person for requirement.