Patient Services Officer

at  Epworth HealthCare

In these full time, part time and casual positions based in Richmond and Hawthorn, you will work in various admission areas processing elective and emergency patient bookings. You will be tasked with conducting health fund eligibility checks and estimates, pre-admission organisation, admission and discharge of patients and bed allocations.
The role will also involve responding promptly to enquiries and requests, handling patient accounts, as well as general administrative duties including data entry. The Patient Services Centre Richmond is open 7 days a week from 0600-2000, you will be required to work on a rotating roster across the 7 day week.

Your well-developed administration, customer service and people skills see you adjust quickly and work effectively as part of any team that you join. Excellent with your time management and organisation skills, you can prioritise effectively to manage multiple requirements. Previous administration experience in the health care sector, medical or health fund industry would be advantageous but is not essential.

You will have:

• Administration experience gained within a service industry
• Experience with, or knowledge of health fund checks and requirements desirable but not essential
• The ability to work a variety of shifts across the weekly roster
• Strong computer literacy
• Experience in IPM or similar health systems software will be advantageous

Position Description Inherent Requirements
We will review applications as we receive them.