Patient Services Officer (Medical Receptionist) at GenesisCare

City of Melville, Western Australia, Australia -

Full Time

Start Date

Immediate

Expiry Date

11 Mar, 26

Salary

0.0

Posted On

11 Dec, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Administrative Support, Communication Skills, Organizational Skills, Teamwork, Billing, Data Entry, Attention to Detail, Adaptability, Phone Etiquette, Patient Records Management

Industry

Hospitals and Health Care

Description

At GenesisCare we want to hear from people who are as passionate as we are about innovation and working together to drive better life outcomes for patients around the world. Care to join the team? We are looking for an enthusiastic and efficient Patient Services Officer to join our team based in our largest WA oncology centre, Fiona Stanley Hospital. In this client-facing role, you will be responsible for providing administrative support to clients and staff while remaining professional, caring and friendly in an everchanging environment. This role is to support our vibrant teams who are passionate about customer service and working collaboratively. On offer is a permanent full-time position, working Mon-Fri. More specifically, you will: Work efficiently in a fast-paced administrative role where customer focus remains the top priority. Act as the first point of contact to patients and provide excellent customer service both face to face and over the phone. Adapt to and manage an environment where there is ongoing change and competing priorities. Book and confirm patients for appointments and consultations. Billing and Receipting at time of appointment. Accurately process relevant paperwork including data entry. Ensure the smooth running of the clinic. Continuously liaise with the team to ensure efficient processes. Manage patient records and filing of patient notes. We’re looking for someone who has: Manage patient records and filing of patient notes. Strong organisation and communication skills, with the ability to liaise with both internal and external stakeholders. Proven experience to work successfully both independently and in a team environment. Knowledge of patient billing systems and related Medicare funding mechanisms would be highly valued. Exceptional phone manner and ability to handle a high volume of patient inquiries. High attention to detail and excellent organisational skills. Flexible approach to work and able to adapt in a fast-paced environment. Benefits of joining our team: Working with a vibrant team aligned with providing the best patient experience possible and outcomes. Internal and external training and development opportunities. Close knit internal community. All employees and their family members have access to free confidential support that is completely external to GenesisCare including financial, nutritional and wellbeing coaching, legal advice & counselling. Enhance your holistic wellbeing with our Full Circle wellbeing program. Learn and grow with our award-winning development programs. Range of benefits available: Qantas membership discount, gym membership discount, 12 weeks paid parental leave, Bupa discount. About GenesisCare By joining GenesisCare, you will be joining a highly progressive and passionate team of healthcare professionals and support staff, united by a common purpose: to design care experiences that deliver the best possible life outcomes. The ambition for better cancer care that began our story, has grown into a passionate team of ~2,000 employees across 50 locations nationally. Join us to design better care and enjoy a career with purpose. GenesisCare is an Equal Opportunity Employer. People centricity is at the heart of what we do, whether that person is a patient, a referring doctor, a partner or someone in our team. We aim to build a culture of care that is patient focused and performance driven. We are always improving, designing new and higher standards for clinical excellence and patient satisfaction. Across our network, we employ talented and passionate health care and business professionals to ensure we deliver on our patient promise. Join us at GenesisCare.

Responsibilities

The Patient Services Officer will provide administrative support to clients and staff, acting as the first point of contact for patients. Responsibilities include booking appointments, managing patient records, and ensuring the smooth running of the clinic.