Patient Services Rep (Float) at Tanner Clinic

Layton, Utah, United States -

Full Time

Start Date

Immediate

Expiry Date

07 Apr, 26

Salary

0.0

Posted On

07 Jan, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Interpersonal Skills, Customer Service, Medical Terminology, Data Entry, Multi-line Phone System, Basic Computer Skills, Mathematics Skills, Communication Skills, Problem Solving, Patient Interaction, Office Equipment Operation, Appointment Scheduling, Safety Monitoring, Team Collaboration, Time Management, Attention to Detail

Industry

Medical Practices

Description

Description Tanner Clinic has an immediate opening for a Float Patient Services Rep. The employee must be able to travel to any Tanner Clinic locations and work a variety of hours between 7 am and 5 pm, M-F. Essential Job Responsibilities: Greet patients in a warm, friendly, and prompt manner Gather patient and insurance information efficiently and accurately Collect and process co-pays from the patient at the time of service Generate fee slips with accurate physician information and obtain signatures on all legal documents when necessary Answer telephones, screen calls, take messages, and provide information to the appropriate source Enter patient data into the EHR system Direct and escort patients to physician offices Provide information to patients about how to make an appointment Assist patients with the use of wheelchairs and wheel them to the appropriate doctor’s office if needed Monitor the work area to ensure that it remains safe, secure, and well-maintained Work urgent care hours if required Other duties as assigned Requirements Education: High school diploma or equivalent preferred Experience: Exceptional interpersonal skills with the ability to establish immediate rapport with patients One year of experience in customer service or reception in a health care environment preferred Previous healthcare experience and/or familiarity with medical terminology helpful Experience with business office equipment (credit card machines, fax machines, printers, etc.) preferred Performance Requirements: Knowledge: Knowledge of basic computer skills Knowledge of basic mathematics skills Knowledge of individual responsibilities to accurately direct callers Knowledge of medical terminology and organization services Skills: Skill in using multi-line phone system, including transferring calls Skill is providing excellent customer service Abilities: Ability to get appropriate information to route calls to the appropriate person Ability to calms, or defuses irate callers and patients by working with them to identify concerns and properly directs calls Adequate hearing to answer phone and speak with patients Ability to speak clearly and loudly enough to be heard by callers and patients Equipment Operated: Standard office equipment including computers, fax machines, copiers, printers, telephones, etc. Work Environment: Position is in well-lighted office environment. Mental/Physical Requirements: Involves sitting approximately 90 percent of the day, walking or standing the remainder.

Responsibilities

The Patient Services Rep is responsible for greeting patients, gathering information, processing co-pays, and entering data into the EHR system. They also assist patients with mobility and ensure a safe and well-maintained work area.