Patient Services Rep. (Receptionist) at Tanner Clinic

Layton, Utah, United States -

Full Time

Start Date

Immediate

Expiry Date

10 Sep, 26

Salary

0.0

Posted On

12 Jun, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Medical Terminology, Patient Scheduling, Insurance Verification, EHR Systems, Multi-line Phone Systems, Payment Processing, Interpersonal Communication, Data Entry, Office Equipment Operation

Industry

Medical Practices

Description

Description Tanner Clinic has an immediate opening for a Patient Services Representative. Location: Layton Antelope A Hours: Monday-Friday 8:30am-4:30pm Essential Job Responsibilities: Greet patients in a warm, friendly, and prompt manner Gather patient and insurance information efficiently and accurately Collect and process co-pays from the patient at the time of service Generate fee slips with accurate physician information and obtain signatures on all legal documents when necessary Answer telephones, screen calls, take messages, and provide information to the appropriate source Enter patient data into the EHR system Direct and escort patients to physician offices Provide information to patients about how to make an appointment Assist patients with the use of wheelchairs and wheel them to the appropriate doctor’s office if needed Monitor the work area to ensure that it remains safe, secure, and well-maintained Work urgent care hours if required Other duties as assigned Requirements Education: High school diploma or equivalent preferred Experience: Exceptional interpersonal skills with the ability to establish immediate rapport with patients One year of experience in customer service or reception in a health care environment preferred Previous healthcare experience and/or familiarity with medical terminology helpful Experience with business office equipment (credit card machines, fax machines, printers, etc.) preferred Performance Requirements: Knowledge: Knowledge of basic computer skills Knowledge of basic mathematics skills Knowledge of individual responsibilities to accurately direct callers Knowledge of medical terminology and organization services Skills: Skill in using multi-line phone system, including transferring calls Skill is providing excellent customer service Abilities: Ability to get appropriate information to route calls to the appropriate person Ability to calms, or defuses irate callers and patients by working with them to identify concerns and properly directs calls Adequate hearing to answer phone and speak with patients Ability to speak clearly and loudly enough to be heard by callers and patients Equipment Operated: Standard office equipment including computers, fax machines, copiers, printers, telephones, etc. Work Environment: Position is in well-lighted office environment. Mental/Physical Requirements: Involves sitting approximately 90 percent of the day, walking or standing the remainder.

Responsibilities

The Patient Services Representative is responsible for greeting patients, managing insurance information, and processing co-pays. They also handle phone calls, schedule appointments, and ensure patients are safely escorted to their physician's office.