Patient Services Representative at ADVENT

Indianapolis, Indiana, United States -

Full Time

Start Date

Immediate

Expiry Date

29 May, 26

Salary

24.73

Posted On

28 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Electronic Health Record, Time Management, Multitasking, Customer Service, Communication, Microsoft Office, Attention To Detail, Problem Solving, Team Oriented, Work Ethic, Scheduling, Payment Processing

Industry

Medical Practices

Description

Description Rediscover Purpose with ADVENT At ADVENT, we do healthcare differently. We focus on innovative solutions and patient-first care. If you're driven, creative, and ready to make an impact, join us. Now Hiring: Patient Services Representative Location: Indianapolis - North Be the welcoming face that sets the tone for a patient's entire experience at ADVENT. As a Patient Services Representative, you’ll play a vital role in ensuring our patients feel supported and cared for from their very first visit through every step of their journey. What You’ll Do: Greet patients warmly and check them in using our Electronic Health Record (EHR) system Coordinate and order sleep study devices and upload reports into the system Review upcoming schedules to confirm insurance and patient documentation are complete Schedule appointments and manage patient flow for a smooth clinic experience Answer incoming calls and provide overflow support to the call center as needed Open and close the clinic following established protocols Ensure proper documentation, process payments, and support daily clinic operations Order medical supplies and pharmaceuticals as needed Room patients Safety and sanitation of clinic What You Bring: Previous experience in a medical or healthcare setting preferred Strong time management skills and the ability to multitask effectively Experience working with performance-based goals or metrics A customer-first mindset and excellent communication skills Tech-savvy with experience in Microsoft Office and Electronic Health Records High attention to detail and accuracy A problem-solver who thrives in a fast-paced environment A positive, team-oriented attitude and strong work ethic Valid driver license Availability to cover at nearby Avon and Indianapolis South clinics as needed Why Choose ADVENT: 16+ days PTO (prorated first year) + paid holidays Health, dental, and vision coverage with employer-paid HRA 401k match & life insurance Regular business hours—no nights or weekends A culture that values solutions and encourages growth Schedule: Monday & Wednesday 8am-4:30pm, Tuesday & Thursday 8am - 5:30pm & Friday 8am - 2:30pm This is a full-time, 32hr flex position Explore more at: ADVENT Careers Website

Responsibilities

The Patient Services Representative will be the initial point of contact, responsible for warmly greeting patients, managing check-in procedures using the EHR system, and coordinating necessary medical supplies and documentation. Key duties also involve scheduling appointments, managing patient flow for a smooth clinic experience, handling incoming calls, and supporting daily clinic operations including opening and closing protocols.