Patient Services Representative at ADVENT

South Bend, Indiana, United States -

Full Time

Start Date

Immediate

Expiry Date

10 Mar, 26

Salary

0.0

Posted On

10 Dec, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Time Management, Multitasking, Communication Skills, Attention to Detail, Problem Solving, Teamwork, EHR Experience, Microsoft Office, Healthcare Experience

Industry

Medical Practices

Description

Description Rediscover Purpose with ADVENT At ADVENT, we do healthcare differently. We focus on innovative solutions and patient-first care. If you're driven, creative, and ready to make an impact, join us. Now Hiring: Patient Services Representative Location: South Bend and Goshen, IN Be the welcoming face that sets the tone for a patient's entire experience at ADVENT. As a Patient Services Representative, you’ll play a vital role in ensuring our patients feel supported and cared for from their very first visit through every step of their journey. What You’ll Do: Greet patients warmly and check them in using our Electronic Health Record (EHR) system Coordinate and order sleep study devices and upload reports into the system Review upcoming schedules to confirm insurance and patient documentation are complete Schedule appointments and manage patient flow for a smooth clinic experience Answer incoming calls and provide overflow support to the call center as needed Open and close the clinic following established protocols Ensure proper documentation, process payments, and support daily clinic operations Order medical supplies and pharmaceuticals as needed Room patients Safety and sanitation of clinic What You Bring: Previous experience in a medical or healthcare setting preferred Strong time management skills and the ability to multitask effectively Experience working with performance-based goals or metrics A customer-first mindset and excellent communication skills Tech-savvy with experience in Microsoft Office and Electronic Health Records High attention to detail and accuracy A problem-solver who thrives in a fast-paced environment A positive, team-oriented attitude and strong work ethic Valid driver license Why Choose ADVENT: 16+ days PTO (prorated first year) + paid holidays Health, dental, and vision coverage with employer-paid HRA 401k match & life insurance Regular business hours—no nights or weekends A culture that values solutions and encourages growth Schedule: Monday - Friday 8am-5:30pm and Friday 8-12:30pm. This is a full-time, 32hr flex position Explore more at: ADVENT Careers Website

Responsibilities

As a Patient Services Representative, you will greet patients, check them in, and manage their experience throughout their visit. You will also coordinate appointments, handle documentation, and ensure smooth clinic operations.