Patient Services Representative at Balance Health

Santa Monica, California, United States -

Full Time

Start Date

Immediate

Expiry Date

17 Feb, 26

Salary

0.0

Posted On

19 Nov, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Communication Skills, Organizational Skills, Problem-Solving Skills, Computer Skills, Medical Terminology, Scheduling, Call Handling, Patient Interaction, Adaptability, Independence, Attention To Detail, Follow-Up, Documentation, Prioritization, Sensitivity

Industry

Hospitals and Health Care

Description

Description University Foot & Ankle Institute is dedicated to helping people of all ages and lifestyles get back to enjoying the activities they love. University Foot & Ankle Institute is looking for a Patient Services Representative to answer a high volume of calls, provide excellent customer service, and provide support to the practices. Duties and Responsibilities Answers a high volume of calls and schedules appointments for all patients with a high degree of accuracy Communicates clearly on the phone and accurately documents and assigns messages Confirms and updates contact information for all patients at every contact Makes follow-up calls for any messages left Documents appointment visit status, including rescheduled, cancelled, confirmed, left voice message, or any other status appropriately Delivers all communications with excellent customer service Be courteous and professional for all patient interactions Routes calls to appropriate staff for swift resolution Requirements Strong computer skills, including basic keyboarding skills Ability to navigate through patient records systems Ability to analyze situations, prioritize, develop solutions, and make recommendations Ability to work with minimal supervision Excellent customer service and communication skills over the telephone Ability to communicate sensitively and effectively with patients Excellent organizational and problem-solving skills Knowledge of medical practice terminology Patient-focused with the ability to work independently Capability to adapt quickly and thrive in a fast-paced environment Ability to reliably commute Education and Experience Minimum High School Diploma or Equivalent Experience in fast paced scheduling or call center 1+ years of customer service experience Minimum of 2 years in a healthcare position preferred - but willing to train the right individual! Good verbal and written communication skills Benefits of Working with University Foot & Ankle Institute Medical, Dental, and Vision Plans HSA with Employer Contribution FSA Generous PTO Program 401k with a 4% Match Employee Assistance Program Life and AD&D Insurance Employer paid Short-Term Disability Long-Term Disability Pet Insurance PHYSICAL DEMANDS/ ENVIRONMENTAL FACTORS This job description is not designed to cover or contain a comprehensive listing of duties or responsibilities that are required of the employee. Balance Health is proud to be an affirmative action employer and we are committed to an equal opportunity workplace, regardless of race, color, religion, sex, sexual orientation, ender identity, ancestry, citizenship, national origin, marital status, veteran status or disability. If you have a disability or special need that requires accommodation, please let us know. While performing the duties of this job, the employee is regularly required to stand or sit; use hands; and talk or hear Specific vision abilities required by this job include close vision, distance vision and depth perception Must be able to lift/carry up to 25lbs AMERICAN WITH DISABILITIES ACT (ADA) SPECIFICATIONS Qualified individuals with disabilities may make a request for reasonable accommodation to the Director of Human Resources. Upon receipt of an accommodation request, the Director of Human Resources will meet with the requesting individual to discuss and identify the precise limitations resulting from the disability and the potential accommodation that might help overcome those limitations. The Director of Human Resources in conjunction with a medical review (and, if necessary, other appropriate management representatives) will determine the feasibility of the requested accommodation and the impact on the business operation. The Director of Human Resources will inform the qualified individual of the decision of the accommodation request or how to make the accommodation. To find out more, visit https://www.balancehealth.com

Responsibilities

The Patient Services Representative answers a high volume of calls and schedules appointments for patients with accuracy. They also communicate clearly, document messages, and provide excellent customer service during all patient interactions.