Patient Services Representative - Bellefield Oakland at UPMC

Pittsburgh, Pennsylvania, United States -

Full Time

Start Date

Immediate

Expiry Date

07 Feb, 26

Salary

0.0

Posted On

09 Nov, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Financial Responsibility, Insurance Verification, HIPAA Compliance, Administrative Duties, Patient Registration, Appointment Scheduling, Healthcare Navigation, Service Recovery, Medical Terminology, Medipac, Epic, Typing Skills, Office Equipment, Advocacy Resources, Self-Arrival Technology

Industry

Hospitals and Health Care

Description

A Patient Services Representative is responsible for greeting patients, promoting user-friendly technologies, explaining financial responsibilities, collecting payments, scheduling follow-up appointments, updating personal and insurance information, and connecting patients with financial support when needed. They play a key role in ensuring a positive patient experience through excellent customer service at UPMC facilities. This position will work Monday – Friday, 8am to 4:30pm in our Bellefield building in Oakland PA. Responsibilities: Educate patients on financial responsibility and connect them to advocacy resources. Verify insurance benefits via online systems or phone. Obtain patient or family consent for treatment and financial responsibility per HIPAA rules. Triage phone calls to appropriate areas or providers. Perform administrative duties like scanning medical records and faxing. Greet patients warmly. Guide patients through self-arrival technology or check-in at the desk. Collect copayments and other patient payments. Update patient registration information at checkout. Schedule follow-up appointments and ancillary services. Help patients navigate the healthcare system and provide follow-up for unresolved issues. Understand and apply service recovery principles. Register patients in the Biometrics program and explain benefits. Promote and assist with MyUPMC patient portal registration. Completion of high school graduate or equivalent is required. Experience with personal computer-based applications, other various office equipment and proficient typing skills are preferred. Two years of experience in a medical / billing / fiscal or customer service function is preferred. Knowledge of medical terminology is preferred. Prior experience with Medipac, Epic, or other health records systems is preferred. Licensure, Certifications, and Clearances: Comprehensive Crisis Management (CCMC) Act 31 Child Abuse Reporting with renewal Act 33 with renewal Act 34 with renewal Act 73 FBI Clearance with renewal UPMC is an Equal Opportunity Employer/Disability/Veteran

Responsibilities

The Patient Services Representative greets patients and ensures a positive experience through excellent customer service. They are responsible for educating patients on financial responsibilities, scheduling appointments, and connecting them with financial support when needed.