Patient Services Representative at Bridgeview Eye Partners

South Bend, Indiana, United States -

Full Time

Start Date

Immediate

Expiry Date

02 Aug, 26

Salary

0.0

Posted On

04 May, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Patient communication, Insurance verification, Pre-authorizations, Appointment scheduling, Triage, Chart maintenance, Billing inquiries, Data entry, EHR management, Cash handling, Customer service, Medical office administration

Industry

Medical Practices

Description

POSITION SUMMARY: The Patient Services Representative facilitates communication between patients and doctors, clinical staff, and administrative staff, and acts as the liaison between patients, insurance companies, and the Central Billing department. Responsibilities include verifying insurance, obtaining pre-authorizations, checking patients in and out, scheduling appointments, answering phones, triage, responding to patient inquiries, and maintaining charts. WHAT WE OFFER: * Competitive hourly wage based on previous experience * 6.5 paid holidays per year * Approximately 8 days of PTO within first year * Full slate of benefits to include health, dental, vision, and 401k * Growth and wage increase through company paid certification program ESSENTIAL RESPONSIBILITIES: * Greet patients in a friendly, professional manner * Answer phone calls, schedule appointments, assist in patient communications and recalls * Respond to patient inquiries about billing, procedures, policies and available services * Prepare patient chart prior to appointment and complete upon patient arrival * Efficiently process patients through check out by verifying chart documentation and insurance information, accepting and posting payments, preparing and filing clean claims, authorizing insurance and billing, scheduling referrals, and accurately entering corresponding data into EHR * Perform end of day tasks, including balancing cash drawer, processing daily deposits, evaluating data from various reports, and submitting essential reports * Monitor patient flow throughout the office, properly communicating delays * Provide a safe and clean office environment * Perform other duties and assume various responsibilities as determined by the office manager and doctor(s) PHYSICAL DEMANDS AND WORK ENVIRONMENT (per ADA guidelines): * Physical Activity: Standing, Walking, Stooping, Grasping, Typing, and Manual dexterity. The worker is required to have visual and verbal acuity to determine the accuracy, neatness, and thoroughness of the work assigned. * Physical Requirements: Must be able to lift up to 15 pounds on a regular basis from floor to waist, 5 pounds from waist to shoulder, and 5 pounds from shoulder to overhead. * Work Environment: Professional medical office environment.

Responsibilities

The Patient Services Representative acts as a liaison between patients, clinical staff, and insurance providers to facilitate smooth office operations. Responsibilities include managing patient check-ins, scheduling appointments, verifying insurance, and handling billing inquiries.