Patient Services Representative (Broadway) at Cornerstone Family Healthcare

City of Newburgh, New York, United States -

Full Time

Start Date

Immediate

Expiry Date

11 Jan, 26

Salary

18.0

Posted On

13 Oct, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Data Entry, Bilingual, Telephone Etiquette, Insurance Verification, Appointment Scheduling, Documentation Collection, Payment Collection, Care Team Collaboration, Quality Improvement, Problem Solving, Attention to Detail, Organizational Skills, Time Management, Communication Skills

Industry

Medical Practices

Description

Description Cornerstone Family Healthcare is actively recruiting for a Patient Services Representative to join our growing team. RATE OF PAY/SALARY: $18.00 per hour ***(Plus opportunity for quarterly incentive of up to $1,050 per quarter) WORK LOCATION(S): 100 Broadway, Newburgh, NY STATUS: Full-Time CORNERSTONE BENEFITS: Competitive salaries I Health Benefits I Retirement plan I Paid Time Off I Sick Time I Flexible Spending I Dependent Care I Paid Holidays CORNERSTONE’S MISSION: Cornerstone Family Healthcare is a non-profit Federally Qualified Health Center with a mission to provide high quality, comprehensive, primary and preventative health care services in an environment of caring, dignity and respect to all people regardless of their ability to pay. For more than fifty years, Cornerstone has been responsive to meeting the needs of the communities in which we serve with a continued emphasis on the underserved and those without access to health care regardless of race, economic status, age, sex, sexual orientation or disability. Demonstrates excellent customer service skills at all times by: Greets all patients promptly upon entering the patient waiting area, responds promptly and appropriately to their request. Uses appropriate phone etiquette, treating all callers with courtesy and respect. Is attentive to all callers placed on hold and diligently monitors time spent on hold. Monitors the patient waiting area and ensures that it is kept clean and orderly. Notifies the practice manager or Administrator on Duty of patients in the waiting room with an extended wait time. Schedules appointments, changes appointments and cancels appointments as needed. Verifies scheduled appointments when a patient presents as an appointment/walk in to ensure that they still want/need other scheduled appointments. 2. Participates in the departmental patient registration process following CORNERSTONE policies and procedures: Verifies patient information at each visit and makes necessary updates in the practice management system. Ensures that required documentation is collected for each patient; photo identification, insurance information, birth certificate (pediatrics), etc. Scans registration documents, patient identification, insurance card and other required documentation to the practice management system. Verifies insurance eligibility and PCP for each patient at every visit and accurately enters into the practice management system. Is knowledgeable about different types of insurance and their general rules (i.e. PPO/HMO and PCP/referral rules). Collects copayments and visit payments at the time of registration. Makes appropriate referrals to the Patient Billing Coordinator for patients who cannot pay their copayment. 3. Participates as part of a Care Team, including but not limited to: Alerting the Care Team of any potential barriers (anticipated insurance, financial issues, etc.) that may cause delays or difficulties during the day. Participates in Quality Improvement activities with the Care Team or department. Requirements Knowledge of data entry Pleasant telephone manner and ability to work under pressure Bilingual (English/Spanish) High School Diploma or Equivalency

Responsibilities

The Patient Services Representative greets patients, manages appointment scheduling, and ensures a clean waiting area. They also verify patient information and assist with insurance eligibility and payment collection.