Patient Services Representative – Call Center at Aristos Tech

Spokane Valley, Washington, United States -

Full Time

Start Date

Immediate

Expiry Date

18 Feb, 26

Salary

22.0

Posted On

20 Nov, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Appointment Scheduling, EHR, Demographic Information, Financial Information, Problem Solving, Communication Skills, Organization Skills, Microsoft Office, G-Suite, Keyboarding Skills, Teamwork, Attention to Detail, Pre-Registration, Eligibility Verification, Report Preparation

Industry

Medical Practices

Description

Description Job Summary: Fast-paced call center environment. Providing great customer service for the following patient services: appointment scheduling, obtaining and verifying demographic and financial information through the pre-registration process, completing patient registration in EHR by obtaining consent for medical care financial agreement, medication list, pharmacy data, PCP, and referring provider. Responsibilities: Perform pre-patient registration process including verifying, collecting, and/or updating demographic and financial information, evaluate patient financial status to determine eligibility for care, verify benefits and eligibility as required, ensure pre-certifications and prior authorizations are received, enter the necessary information into the current computer system and provide any requested information to patients. Pre-load EMR in advance of clinical appointment with a current list of medications, medication dosing, preferred pharmacy, primary care provider, referring doctor, past eye history, and past medical history. Manage new patient schedules to facilitate pre-appointment calls in advance of the scheduled appointment. Run reports and prepare schedules. Schedule all provider appointments (non-ASC). Memorize and adhere to various provider scheduling nuances and requirements. Ensure pre-certifications/ prior authorizations are received and interpreters are obtained when necessary. Handle no-show or canceled appointments according to the established process. Manage incoming faxes - distributing to appropriate departments, filing necessary documents in patients’ charts, and contacting referred patients for scheduling. Manage incoming online referrals. Follow up with patients who are overdue for a return. Contact patients for physician-initiated reschedules. Additional duties as assigned. Requirements Proficiency with Microsoft Office products, G-Suite environment, and strong keyboarding skills. Willing to help in all areas, have the flexibility and effectively work in a team environment. Strong organization skills, attention to detail, and problem-solving are required to perform this role. Demonstrate excellence in communication skills, and demonstrated ability to convey ideas and information, verbally and in writing. Education and Experience: High School diploma or equivalent. One (1) to Two (2) years experience working in a call center environment. Prefer experience in customer service initiatives. Healthcare setting preferred. Benefits: Competitive Salary $18 - $22 Medical, Dental, and Vision Insurance Robust Ancillary Benefits 401(k) Plan with employer contribution Company Paid Life Insurance Generous PTO/Holiday EEO Statement

Responsibilities

The Patient Services Representative is responsible for providing excellent customer service in a fast-paced call center environment, including appointment scheduling and patient registration. They will also manage patient information and ensure necessary pre-certifications and authorizations are obtained.